2 Messages
Downgrade services
I've been trying to get someone on the phone for the last hour and nobody is answering. I also cannot get someone to chat with. How else can I get the help that I need??
2 Messages
I've been trying to get someone on the phone for the last hour and nobody is answering. I also cannot get someone to chat with. How else can I get the help that I need??
EG
Expert
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117.1K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.8K Messages
2 years ago
@Aandersson_967 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having trouble getting the assistance you need, but we'll be happy to help. What can we assist you with?
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XfinityBenjaminM
Official Employee
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2.8K Messages
2 years ago
@Aandersson_967 We can certainly assist you with that. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAlfonso
Official Employee
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2.5K Messages
2 years ago
Hey @Aandersson_967 it was such a pleasure helping you out! You can connect with us over Xfinity forums, Reddit, X(Formerly Twitter), or Facebook anytime you have questions or concerns.
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