Xfinity - cancels my appointments! Horrible communication! Never reaches the premium" speeds I pay premium prices for!!!!

We had a storm and lost WiFi on Aug 30. We have cotinuously reached out to Xfinity to have a tech come out. Multiple techs have been scheduled and all have cancelled without explaination.

We call back customer support, tech support -  if I ask to speak with a supervisor or manager - the CSRs become very mean and say that a supervisor isn't authorized to help any more than a CSR can.

Nobody has an explanation for cancellations, no apology and say all they can do is give you the next available appointment (2_4 days out). 

We had an appointment scheduled for this morning 9/9/23 (11 days later if you're counting).

In an effort to thwart another ridiculous cancellation,  I was on the phone most the day yesterday (hung up on twice for asking to speak to managers) before a CSR named Jane was super sweet, gave me some credit, etc and reassured me, made me feel very comfortable and confident that our appointment was all but set in stone and the tech would be here today, this AM. She made me feel very confident we were on the right track.... Sigh of relief. 

She was super great, but obviously I wouldn't be here if she was able to deliver the magic appointment she promised  - the tech cancelled the appointment.... again. I got that message at 8:30pm the night BEFORE!!!! Who do I call at 9pm? How do I fix this at 9 on a FRIDAY night for an appointment scheduled 12 hours later?!??

We pay premium prices - usually EARLY, we have NEVER had the premium speeds promised, but we still pay because Comcast keeps telling us that they are the best and fastest. 

I'm so friendly and nice but at my wits end. 

In June, after lightning hit our wire we were without wifi for nearly 2 weeks. Never compensated. My mom is very sick, fully disabled and I need reliable wifi so she can always reach me. We had technicians cancel on us at least twice after the storm in June and made us wait an addition week to reschedule. The tech that FINALLY did come to our home said we were VERY lucky our house didn't go down in flames. The wire to the house was fried. So I guess customer safety doesn't exactly top Comcast list of priorities either. 

THIS is premium service???? This is the Internet I pay 100++ bucks a month to not rely on??? I cannot reach a supervisor or manager. This is a communications company that doesn't communicate amongst it's own departments. As soon as I get an appointment with a tech, I should have a name of the tech and the office he/she works out of so I can verify my appointment (especially since I may not be able to respond to calls and texts AS MY WIFI IS OUT!)

I'm so frustrated and angry that we had yet another appointment cancelled. My brother went on his Twitter and it was confirmed that a tech will be here this evening.... it's awful feeling like a prisoner in my own home and not having internet, wifi or a connection while here..... but afraid to leave because what if I do and then Comcast decides to show up??!?!!

As for this evenings appointment? 🤷🏼‍♀️ still up in the air.... I hope someone comes. I hope my wifi is restored. I really need my internet!!! I've got to start researching Internet companies ASAP. This isn't working for me. 

I'm in a toxic relationship with my Internet provider. I feel used, abused, unheard and neglected. I feel taken advantage of and really think it may be time for me to look into other options.