Skip to main content
user_bcb30f
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

4 Messages

Saturday, June 17th, 2023 11:37 PM

Closed

Bee infested pedestal

I have a friend with an Xfinity pedestal box in her back yard and no one at Xfinity responds to her requests for help b/c she is not an Xfinity customer.  Her lawn care person refuses to mow her backyard because of the bees.  What do you recommend she can do?

Question

 • 

Updated 

3 years ago

169

2

0

Oldest First
Selected Oldest First
CCAbbie

Problem Solver

 • 

1.4K Messages

3 years ago

@user_bcb30f We should be able to help her open a request to resolve pedestal issues. Do you know how they have been trying to contact us? 

4

0

user_bcb30f

Visitor

 • 

4 Messages

@XfinityAbbie​  Yes.  She called the following number  800-934-6489

3 years ago

0

CCElizabeth

Problem Solver

 • 

908 Messages

@user_bcb30f

Please ask her to reach out via Facebook, Twitter, these forums, or Reddit for assistance. We are able to address concerns like this for non-customers.

I no longer work for Comcast.

3 years ago

0

user_bcb30f

Visitor

 • 

4 Messages

My friend doesn’t use social media.  Do you have a phone number or email address?  She lives in Katy, Texas if there is a local number she can contact.  

3 years ago

0

CCKorie

Problem Solver

 • 

1.1K Messages

She can always call 1-800-XFINITY to reach a customer care representative. 

I no longer work for Comcast.

3 years ago

0

user_bcb30f

Visitor

 • 

4 Messages

3 years ago

That’s the number she called multiple times and no one calls back after they tell her they will get back to her.   Suggestions?

1

0

CCElizabeth

Problem Solver

 • 

908 Messages

She can also call 1-800-COMCAST. They should not need to get back to her. When she calls, they will have the ability to open a ticket for this issue. Once the ticket is worked and closed, a work order will be created. Usually the work order takes up to 14 days to fulfill once it is created. Is it possible they have opened a ticket for her and a resolution is in the works already?

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here