2 Messages
Fraudulent practices and hidden fees
I was PROMISED a FIXED rate for the LIFETIME of my contract with Xfinity/Comcast and no later than 3 months there was a price increase and when I wanted to change my payment method from a debit card to a checking account to get the $10 discount I was then told my "PLAN" didn't qualify!! FRAUD!! SCAM!! DO BETTER! Honor what you tell the customer!!
XfinityThomasC
Official Employee
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2.5K Messages
2 months ago
Hello, @user_hha8p7
Sorry to hear things are not matching up with your billing and what was promised. This is not the experience we want for our customers.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Again
Expert
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31.4K Messages
2 months ago
@user_hha8p7
You can find that in the upper right hand corner of the forum webpage.
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