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xFi Complete

I’d like to downgrade from xFi complete, but when I try to change my services and choose the cheaper equipment option, my bill goes up.

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74

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TV Screen Keeps Pixelating

I have 3 tv set top boxes and all three of my tv screens keep pixelating. About every 30 seconds or so the screen gets distorted and blurred. (This does not happen if I am streaming Prime or Hulu so I’m assuming it’s an Xfinity problem). I have been through all the troubleshooting with the assistant

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444

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Movie Ratings When You Press the Remote Info Button

Greetings, When watching a movie, I press the remote button that shows the movie information on the half-screen at the bottom, the time, movie rating (PG etc), language (ENG) and the "CC" icon are displayed on the right. Underneath those, there are icons such as a bucket of popcorn with approval ra

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63

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Monthly Cost Increase

My bill last month was $178 and this month it went up to $210 with no explanation why. Can someone please explain why? I have spent 30 minutes trying a live agent and it is virtually impossible.

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35

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Exterior wiring anchor has become unattached to house

The anchor connecting the cable tv wire to the house has detached. Two things: cable is hanging low, and could be snagged should a truck use the driveway, and there is now much more stress on the cable itself and the things that it's attached to than there should be. Can Comcast come and reattach th

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16

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Closed

Fake Comcast Call - Scam

Hello. This is an announcement to fellow Xfinity customers to bring awareness to a bot scam that happened to me. Before I go in depth, I have a BA in Software Engineering. I will try to keep to tech talk low so it is easily understandable. For the last two days I received a call with the caller I

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8.4K

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Stuck at low upload speed due to old subscription configuration xfinity is forcing on my modem.

I subscribed to xfinity "Ultrafast" 800/20 internet back in 2020. Some time during the past 4 years my region has since been 'upgraded' with the mid-split upgrade, and my billed service package is now called "Gigabit" with the following speeds: Speeds Provided with Plan: Typical download speed 1141.

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88

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Payment method issues

Trying to communicate with a live agent at Xfinity support is a nightmare. Having issues with the bill pay website and app…just to make sure I tried the “Pay my bill” in the Voice Remote. It’s been a month with this issue which is annoying. Went last month to the store to try to do a payment in the

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70

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Tried to answer survey for great customer service, can't do it anymore.

I had great customer service today on live chat and wanted to leave a good review on a survey, but after clicking on "download transcript" it didn't allow me to complete the survey anymore to give a kudos to the person who helped me out. Any way I can do this now?

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25

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Not seeing improved upload speeds after upgrading to a Netgear CM2000 DOCSIS 3.1 modem

I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps.  I spoke with support today and they said the modem is provisioned and everything looks g

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165

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Professional Install Charge

I had to make a technician appointment because I was having intermittent signal loss. Tech came out and determined the cable from the utility pole to the demarcation point was causing the problem and replaced it. I was of the understanding that maintaining the cable from the utility pole to the dema

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38

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Closed

Guide not found Lg smart tv

I have a new LG smart tv as of Dec 2024. I can install/load the xfinity stream app with the guide loading only at the initial installation/launch of the app. After that, I can only access the mini guide. I have uninstalled/reinstalled. I have unplugged the tv and done a hard reset. I see that this i

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69

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Contractor opened Comcast box and left it hanging open.

We have had contractors in our neighborhood locating utilities for a replacement phone line they are putting in. In the process, for some unknown reason, they opened up the Comcast box and left it hanging wide open. They also disconnected a ground wire that went to an outside faucet. I closed up the

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28

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daily usage report

I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?

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72

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Closed

Trade-in Scam?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to  Xfinity Mobile in September 2024.  Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile.   We received our

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242

8

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FOX Nation

How can I sign into Fox Nation, without having to create a new subscription?

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67

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available packages

my bill is now 350 dollars a month this is unrealistic for a cable bill. As a customer of over 30 years why is it so hard to see other available packages and prices, the tab exists on my account page but it always says i have to call to change service.  I would also like to be able to send a d

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43

1

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Closed

New Gateway Ethernet Working But Wifi Isn’t

I just received a new gateway to replace an outdated model. I went through all the setup steps. It’s connected to the internet and the Ethernet connection works great but the wifi network won’t appear on any of my devices. I’ve tried using the xfinity assistant, restarting, power cycling, and checki

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47

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Closed

Connect router to gateway in bridge mode

Hello! I have an Netgear Nighthawk (R7600) router that I want to use to provide WiFi, instead of using the gateway. I was following this guide: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode The router is the only device connected to the gateway, but it is not

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211

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Charged for equipment I never had and can't change it.

The bill seems to be getting higher, suddenly going up to $120?? So I lower my plan because that's way too much for just internet, but now it's almost back to $100. Then I caught that I've been paying for equipment I never had? I provide my own modem and router, I've never had one provided and do no

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47

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