Official

Accepted

Unanswered

Advanced Filters

Search Results (3.4K)

Activity
Selected Activity

Accepted Solution

I can't email myself

Help. I can no longer email myself.  I would sometimes email an article from my iPhone to myself so I could open it at home on my computer or I would sometimes email myself on my home computer to view the article on my iPhone when traveling.  Approximately 7 days ago this has stopped work

Question

61

2

0

Accepted Solution

Headline Smart

I'm also getting bombarded with Headline Smart trash. Hitting the unsubscribe link is entirely ineffective. Can someone please help me?

Question

71

1

0

Accepted Solution

Locked out of account from potential unauthorized password change

I successfully logged in to xfinity yesterday, but today I was locked out of the account I share with my partner. My google password manager said the account password was last updated today, but we didn't change it. My partner also received a text yesterday asking for feedback from a customer servic

Question

17

1

0

Accepted Solution

[Edited] cancel services

Some of us don't have time to listen to your sales pitch when all we want to do is cancel services. Just simply asking for a callback from support and they want me to wait until April 1st.  I started out only wanting to cancel TV, but the issue of just trying to do that will make me cancel all

Question

48

2

0

Accepted Solution

xFi Complete, Gigabit, and Mid-Split

I've been a long time subscriber to the Gigabit plan, which has a 20 mbit upload (and around 800 mbit download), using an Arris S33. I recently received emails and texts saying that my speeds had increased, but that I may need to restart my modem to get them.  I assumed (maybe mistakenly) that

Question

236

1

0

Accepted Solution

Unreturned Equipment Charge

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

Question

32

1

0

Accepted Solution

Closed

Paramount Plus With Showtime - IMPOSSIBLE to Sign Into App with Subscription from Xfinity

So I renewed another annual contract and added Max and "Paramount Plus with Showtime" to my bundle for $5 a month each. When I try to log into my new Paramount+ account through their direct app, it will not accept my Xfinity credentials, so I had to dig through the website to find the providers lis

Question

1.8K

7

Accepted Solution

Closed

Unable to reach 200Mbps upload, no OFDMA upload channel

Hello Xfinity, I recently got notice that I was upgraded to the 200Mbps upload speed tier and was sent a technician yesterday to check physical connections around my home. After the technician cut and rejoined all connection points, I did some tests overnight and was not able to reach 200Mbps upload

Question

366

6

0

Accepted Solution

XB7-T Bridge Mode Resets to Router and 2.5Gbps port stops working

I have an XB7-T Modem via Xfinity and after setting up bridge mode to connect it to a 2.5Gbps port on a Unifi Dream Machine SE Router I have observed a rather frustrating behavior. After about 8 hours (sometimes less rarely more) of operating in bridge mode, the XB7-T modem reverts from bridge mode

Question

76

1

0

Accepted Solution

Closed

Unable to connect to 2.4 network

I'm currently trying to set up a Ring 2 doorbell, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks

Question

4.2K

27

Accepted Solution

sports app question

If you press the c button and go to NFL there is a spot that says "set close game alert." What is that?

Question

128

1

0

Accepted Solution

Closed

Why does an internet downgrade need different equipment?

i just tried to downgrade my internet the order says equipment is being sent out/ why?  I already have equipment and it works fine.    do I really have to swap the equipment out?

Question

35

2

0

Accepted Solution

cable card set up information

I have a non-smart TV and received a cable card from Comcast. The TV does not have a card slot for connection. Is there an adapter that can connect the card to an HDMI port? Reason: I would like to eliminate Cable Box rental fees. Note: I do not want to stream with Firestick, Roku, etc.

Question

52

2

0

Accepted Solution

Closed

Root sports adjustment

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

Question

203

2

0

Accepted Solution

Regional Sports Fee

Why are you charging almost $18.00 for regional sports fee and you keep removing local sports channels? To get the local channels you want us to signup for a higher plan so we pay more. I think this is just a scam. I will be looking at my other options and will be leaving Xfinity after about 35 yrs.

Question

88

2

0

Accepted Solution

Cancelling Max subscription

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

Question

375

5

Accepted Solution

Outgoing emails failing (remote server imap-central.ge.xfinity.com timing out, repeatedly)

For the last few days I have been getting the following message while trying to build and send outgoing emails (especially ones with attachments) using xfinity email on my lapmargin: 0;"> "The connection to remote server imap-central.ge.xfinity.com timed out while awaiting the response. Please tr

Question

96

2

0

Accepted Solution

Inquiry Regarding the End of the Affordable Connectivity Program (ACP)

Dear Xfinity Customer Service, I hope this email finds you well. I am reaching out to inquire about how the end of the Affordable Connectivity Program (ACP) will affect my monthly bill and to explore the options available to me. As you may be aware, due to a lack of additional funding from Congress

Question

764

1

Accepted Solution

PX013ANM - Time for a modern upgrade

We've had this box (and a couple of others since analog TV was still in full force. We now have all modern TVs. It's time to replace this box (and the others also) since it is outdated and the fan is quite audible. Question: How can we get the new boxes? Most if not all of the xfinity shops are gone

Question

77

1

0

Accepted Solution

Unable to login on 10th gen iPad - Xfinity Stream app

I cannot log in on the Xfinity Stream app on a 10th gen iPad. When the app opens, I click "sign in" and the app requests to use xfinity.com to complete the sign in, which I approve. The next page has a place to enter the user name / email, which I do. After clicking "let's go," the app flickers as

Question

114

2

0

forum icon

New to the Community?

Start Here