Hello - I have had numerous techs out here and they cant seem to figure out what the issue is. I have the top tier plan (1200MBps) and I am only getting 600-700Mbps hard wired (CAT7) to my PC - and wireless is hovering around 400.   I have a Netgear Nighthawk Router R9000 running V1.0.5.4

I've been trying to post threads on a website I use called 4chan and my ip address range has been banned from posting. In addition to that my computer is constantly heating up all the time and my internet connection is very slow. I was wondering if my ip address has been hacked or something as I hav

My current 1 year promotion for TV and Internet expires tomorrow and my bill is about to go up $37.00. I will need to cancel my subscription and try a different company unless I can extend my current promotion or find the same services for the same monthly fee.

In my Spam email folder I am getting WAAAY too many emails. Yesterday I had 243 emails in that folder, 90% of which came yesterday and the remaining from the day before.  The emails are coming with time stamps every minute to every two minutes.  I deleted the 243 emails this morning and a

Hello, I have been trying to cancel my account and have already submitted a cancellation request. However, the customer service call I received was very unhelpful and declined to cancel my account without reason. Could anyone assist me?

I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons. every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there inde

I need to have my outside cable relocated to the corner of my house.

Does anyone have current instructions to disable the Xfinity hotspot on my X1 gateway? I have been requested to do this by my employer. I tried following instructions here:  https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspotThe URL on the web seems broken- https://cust

I have a Motorola MB8611 modem(customer purchased) that keeps rebooting. See lots of posts on this same issue. Current firmware is 8611-19.2.18. Questions:1) What version should it have? 2) Does Comcast update/push updates to customer owned modems? Any insights appreciated...

Hello, I am having issues with the WiFi signal in my basement. I have an X1 gateway. I plan on connecting multiple devices to my WiFi from my basement. Can I run an Ethernet from my modem to a second router downstairs and have a separate signal? From my understanding bridge mode would eliminate the

How long are emails (deleted folder) stored before being automatically deleted? I didn’t see any options under settings related to deleted storage preference. They are being auto deleted relatively quick which is problematic for me. Is there a way to adjust how long they are stored? Thanks…Rich

This is the third time I'm trying to get this issue resolved. The first two times I tried Xfinity Chat Support, but they seem either unable or unwilling to fix my problem, so I thought I'd give the Support Forum a try. In short, I'm a single customer, but I get Xfinity service at two separate addre

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u

I have an HP Envy 5530. When using the wifi connection wizard my printer identifies the Xfinity network.  I input the correct password, but the printer says it's unable to connect.  What do I do?  I've updated the printer software. I've restored it to factory default settings, I've d

Problem started with people not hearing when I called on my land line. After live agent chat three times to try a get a resolution to the problem it has gotten worse. Cannot call out now. Help!

Comedy Central's The Daily Show has resumed production of new episodes following the strike. But none of the new episodes are available on demand.  Additionally, these new episodes don't have proper guide listings with episode numbers, synopsis, guest, etc.

I tried calling customer service but the recordings pretty much forced you to Xfinity assistant. When I finally got a live agent he said he couldn’t help because our tv plan was part of our community HOA and i would have to call. Well tried that and got nowhere. Any suggestions would be appreciated

Hi, I just ordered the internet service, and at the end it showed that the starting kit (modem and core I assume) will ship to my new address, however, new address is an apartment, and I really have to receive the modem by this Friday, I was wondering if there is any way I can pick up the package at

Hello Support, for the second time in about a month, I have received an email that looks legit from Xfinity, referring to a gateway upgrade. However, when I click on the link in the email, it leads me to a page that is titled "Your order is in Progress!" - and references a set of dates from last yea

I spoke with a rep and set up a student internet account 200 mb for $35 per month. The rep I spoke to was named Marco and he said due to system errors our bill would be listed as $45 and then go down to $35 for the student rate and then $25 with autopay which I also set up with my bank account. We h