Hi, we have a package that was delivered to our house the address on the label is correct, but Jeff doesn't live here. We are former Xfinity customers but not current ones (long story but no plans on coming back). I don't have a way to sign in and I have no desire to sit on a phone pushing buttons to navigate through endless menus with the hopes of getting to talk to a live person about the mistake.  How do I get the package back to Xfinity without me paying for it or dropping it off (there are no close drop off locations)?  

This ->  "When you click Post, you'll be asked to Sign in. If you don't have a forums account, you can create one then to continue" needing to sign in, is the type of [Edited: "Language"] that makes me want to just throw the package away and let Xfinity and Jeff fight it out, nothing with getting help from Xfinity was ever easy and it's part of the reason I'm no longer a customer. Anyhow, I'm going to create an account because I feel bad for Jeff, but if this gets very complicated or you make it difficult, I'll just leave the package on my porch until it disappears and assume Jeff got it.

So I just tried to post and your first strike is the following "

This information doesn't match our records

OK strike two, I click "Create a new Xfinity ID" and I get "Enter the mobile phone number on your account".  What is wrong with you people? I just clicked that I don't have an ID and now you want me to have an account. [Edited: "Language"]