Xfinity does not have a customer service email address and the customer service phone number has proved to be useless after over 4 hours of trying to get some answers, so I am posting here hoping to get a response. I ended my Xfinity WiFi service last month due to moving out of state, to a location

How can I import an address book from Thunderbird to Xfinity? I am not seeing an import function anywhere in settings.

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

I’ve made several phone calls to confirm my vacation hold price is $8 monthly for internet. I’m being charged $20 monthly. I have copies of all correspondence confirming I will be charged $8 a month. How do I get this billing error corrected? I do not want to have to sit on hold for hours only to be

When I did a 2 year contract the agent assured me that all South Florida is serviced by Comcast/Xfinity. Turns out is not , so I had to get new service provider and cancel Comcast. A month later I got charged 220 dollar early termination fee. I spend over 20 hrs on the phone and all the minions were

X5001 EPON gateway cannot be activated neither through the app nor through the "agent", what now? So, it turns out nobody in Xfinity knows their own equipment too. Just to reiterate: X5001 is an official Xfinity gateway hardware installed by Xfinity into "fiber-ready" homes.

Earlier this year, i claimed a diamond tier reward of streamsaver. A couple months ago i moved to a new house, During the Xfinity service transfer from the old adress to the new adress i somehow lost my streamsaver add on but was able to regain it. A few weeks ago i had to reboot my tv, After the re

Computer won't reboot after Comcast worked on lines.

I recently had the pleasure of speaking with Sam from the Xfinity Loyalty Program, and I can't say enough good things about the experience. From the moment our conversation started, Sam was professional, knowledgeable, and incredibly helpful. He took the time to carefully review my account, listened

I have a peacock account that was activated and working up until I transferred my service from an apartment to a house on July 8th 2025. Is there any reason why it would cancel my plan even though all the accounts have stayed the same?

I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle

I split my time between 2 residences, summer and winter. Wifi has been working fine for the last 6 weeks. Suddenly today I cannot connect my computer to my home wifi. Message says the network password is incorrect or changed. I have not changed anything. Stranger still, I CAN connect to my winter wi

I'm doing an electrical upgrade at my home and looking to bury my cable line as well. Can you tell me the appropriate conduit needed (size and type)? Also, can xfinity use fiber to prevent interference with the nearby electrical line? Finally, can cable line be in the same conduit as telephone line?

Hi - We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. Thanks

One of my tvs is stuck on one channel . it only responds to volume

Been on phone for 5 hours for “transfer of service” during a move…nothing was done, extremely complicated…after all day was connected to Derrick-who was so extremely rude. I am done with Xfinity -been with them for 15 years & he ended it for me.

How can i reactivate my xfinity mobile account?

Dear Xfinity Customer Service, I am writing to formally request the cancellation of all my Xfinity services, including both my phone line and internet. Last year (April-May 2024), I spoke with an Xfinity agent who assured me that if I joined the phone plan, my total price for both internet and phone

My TV says I need to update my package? I do not understand why my channels are not working,my bill was paid in full on June 27

Have used my EMAIL [Edited: "Personal Information"] for many years. Now for some reason unknown to me I cannot use my EMAIL. Comcast has deleted all of my Email names. I cannot do anything as far as changing passwords, sending docs, etc. I NEED HELP. CAN not use your Xfinity Assistant, it's useless.