U

Visitor

 • 

2 Messages

Thursday, July 10th, 2025 12:23 AM

Account ineligible for service

How can i reactivate my xfinity mobile account?

Official Employee

 • 

1.9K Messages

8 hours ago

Thanks for meeting us here in our community, @user_pm44ms. We're happy to help. Can you tell us a bit more about your case? Did your service suddenly get disconnected? Were you a previous customer and now want to return to Xfinity Mobile? We look forward to hearing back. 

Visitor

 • 

2 Messages

yes I'm . I wasn't able to pay my xfinity mobile monthly payment due to my financial problem. And I lost my number too. I bought a new phone and i want a new number, But I wont let me , It says "

Account ineligible for service

This account has been deactivated due to non-payment. It cannot be reinstated.
do i have to call costumer service?

Official Employee

 • 

1.9K Messages

@user_pm44ms I'm sorry to hear you've had a hard time recently. We would advise calling in to see if there is something that can be done for you. Our teammates with Xfinity Mobile will be the experts in addressing this for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here