Thanks for meeting us here in our community, @user_pm44ms. We're happy to help. Can you tell us a bit more about your case? Did your service suddenly get disconnected? Were you a previous customer and now want to return to Xfinity Mobile? We look forward to hearing back.
yes I'm . I wasn't able to pay my xfinity mobile monthly payment due to my financial problem. And I lost my number too. I bought a new phone and i want a new number, But I wont let me , It says "
Account ineligible for service
This account has been deactivated due to non-payment. It cannot be reinstated.
do i have to call costumer service?
@user_pm44ms I'm sorry to hear you've had a hard time recently. We would advise calling in to see if there is something that can be done for you. Our teammates with Xfinity Mobile will be the experts in addressing this for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityLinda
Official Employee
•
1.9K Messages
11 hours ago
Thanks for meeting us here in our community, @user_pm44ms. We're happy to help. Can you tell us a bit more about your case? Did your service suddenly get disconnected? Were you a previous customer and now want to return to Xfinity Mobile? We look forward to hearing back.
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