Incorrect billing for vacation hold

I’ve made several phone calls to confirm my vacation hold price is $8 monthly for internet. I’m being charged $20 monthly. I have copies of all correspondence confirming I will be charged $8 a month. How do I get this billing error corrected? I do not want to have to sit on hold for hours only to be assured the pricing will be corrected but it never is. Extremely frustrating.

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XfinityAlyssaA

Official Employee

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2.1K Messages

1 month ago

Good afternoon @user_369d87, and thank you for reaching out with your seasonal plan billing concerns. We'll be happy to review your account further to see how we can help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_369d87

Visitor

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3 Messages

23 days ago

Just sent private message as requested

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U

user_369d87

Visitor

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3 Messages

23 days ago

Issue has been resolved finally!! Thank you Thomas!

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XfinityThomasB

Official Employee

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2.2K Messages

😀👍 Anytime you need help in the future, we are always here to help. Thank you again for getting us in the loop about this issue. user_369d87

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23 days ago

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Billing

user_369d87

Incorrect billing for vacation hold

XfinityAlyssaA

user_369d87

user_369d87

XfinityThomasB

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