Request to Cancel All Xfinity Services

Dear Xfinity Customer Service,

I am writing to formally request the cancellation of all my Xfinity services, including both my phone line and internet.

Last year (April-May 2024), I spoke with an Xfinity agent who assured me that if I joined the phone plan, my total price for both internet and phone would be $30 per month for two years. Based on this promise, I agreed to add the phone service.

However, this month I received updated bills showing charges of $46 for my phone and $43 for internet—far exceeding the price I was promised. This is unacceptable and does not reflect the agreement I made with your representative.

In addition, I am extremely dissatisfied with your customer support:

• Chat support agents have been unhelpful, often ignoring my requests and sometimes behaving in a disrespectful manner.

• A phone agent who promised to adjust my price never called me back as agreed.

Given these issues and the breach of trust, I no longer wish to continue with Xfinity. Please process the cancellation of all my services effective immediately and confirm the termination date.

Thank you for your prompt attention to this matter.