Visitor
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2 Messages
Request to Cancel All Xfinity Services
Dear Xfinity Customer Service,
I am writing to formally request the cancellation of all my Xfinity services, including both my phone line and internet.
Last year (April-May 2024), I spoke with an Xfinity agent who assured me that if I joined the phone plan, my total price for both internet and phone would be $30 per month for two years. Based on this promise, I agreed to add the phone service.
However, this month I received updated bills showing charges of $46 for my phone and $43 for internet—far exceeding the price I was promised. This is unacceptable and does not reflect the agreement I made with your representative.
In addition, I am extremely dissatisfied with your customer support:
Chat support agents have been unhelpful, often ignoring my requests and sometimes behaving in a disrespectful manner.
A phone agent who promised to adjust my price never called me back as agreed.
Given these issues and the breach of trust, I no longer wish to continue with Xfinity. Please process the cancellation of all my services effective immediately and confirm the termination date.
Thank you for your prompt attention to this matter.
XfinityJeniece
Official Employee
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3.3K Messages
11 hours ago
Hey there, @user_w6vo98, thanks for reaching out through Xfinity Forums regarding your account. I understand your frustration with a bill higher than expected and we definitely do not want to lose you as a customer. I would be happy to take a look at your bill and help with your concerns. I can also assist with a disconnect.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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