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user_iegmoc
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5 Messages

Monday, July 7th, 2025 1:53 AM

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Bees in our Xfinity box in backyard

Hi - 

We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. 

Thanks

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Updated 

9 months ago

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XfinityMarshante

Official Employee

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1K Messages

9 months ago

Hello @user_iegmoc, Thank you for taking the time out of your day to leave a post. Sorry to hear you have been having issues getting through to report your bee issue. You have reached the right team that can handle your concern. The box that you are referring to is it green in the yard, or is it the lockbox that is attached to most homes? 

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user_iegmoc

Visitor

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5 Messages

Thank you for your response. The box is a green box in the yard along the back fence 

9 months ago

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XfinityShawn

Official Employee

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2.3K Messages

 

user_iegmoc You're welcome. However, our repair teams don't handle any bees or wasp removals. Customers must make sure a technician can access all areas in and around their home to complete the work (if an appointment is needed). Because of this, customers might need to remove bees or wasps from lockboxes. If a technician thinks it's unsafe to handle, they may ask the customer to hire a professional to remove the hive before finishing the work.

 

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9 months ago

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user_iegmoc

Visitor

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5 Messages

This box services many of our neighbors, not just our home. Do we need to incur this expense on our own?

9 months ago

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XfinityShawn

Official Employee

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2.3K Messages

 

user_iegmoc It would be an expense Xfinity doesn't cover or do any work on for what you're asking at this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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user_iegmoc

Visitor

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5 Messages

9 months ago

Ok. Well, it’s not causing issues for us at the moment. We were concerned that the bees may cause damage to the box and, since it’s your equipment, that you may want to be aware. 

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XfinityShawn

Official Employee

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2.3K Messages

 

user_iegmoc We understand, and still appreciate you asking questions as that's what our forum page is all about. Do you have any other concerns at this time? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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user_iegmoc

Visitor

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5 Messages

No, that is all. Thank you for your help!

9 months ago

0

XfinityShawn

Official Employee

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2.3K Messages

 

user_iegmoc You're welcome. Take care, and have a good night! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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