Visitor
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4 Messages
One time Charge
I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle
Visitor
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4 Messages
I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle
XfinityVianney
Official Employee
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2.3K Messages
9 hours ago
Hi @user_ulyfke,
Thank you for creating a new post and also for keeping us informed during the move. We appreciate that you kept us as your provider at the new location. When checking the new account, I see we did transfer the remaining balance. Also, I did see there was a transfer fee of $0.00 that was generated, which is mainly for tracking purposes. That said, there is no addtional charges for the move.
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