U

Visitor

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4 Messages

Thursday, July 10th, 2025 1:18 AM

One time Charge

I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle

Official Employee

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2.3K Messages

9 hours ago

Hi @user_ulyfke

Thank you for creating a new post and also for keeping us informed during the move. We appreciate that you kept us as your provider at the new location. When checking the new account, I see we did transfer the remaining balance. Also, I did see there was a transfer fee of $0.00 that was generated, which is mainly for tracking purposes. That said, there is no addtional charges for the move.

Visitor

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4 Messages

Okay, thank you for the quick reply. 

Have a good rest of your day. 

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