Peacock account

I have a peacock account that was activated and working up until I transferred my service from an apartment to a house on July 8th 2025. Is there any reason why it would cancel my plan even though all the accounts have stayed the same?

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XfinityVianney

Official Employee

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2.3K Messages

5 hours ago

Hi @user_ulyfke,

I thank you again for making a new post. I did see that with the transfer, you did retain the same services, which would include Peacock. It may be taking a moment to catch up due to the transfer, but I don't see that it was removed. I will complete a refresh of your profile to see if we can clear it up now. I would also clear cache and cookies on your end if possible.

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user_ulyfke

Visitor

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4 Messages

I will try, but it seems like on the tv it may be more difficult. Thank you for your speedy reply and hopefully this clears it up.

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5 hours ago

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XfinityVianney

Official Employee

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2.3K Messages

Got it, with the box, you can try to clear the locally store data. This link: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage, will cover each step. If you need more help, we'll be here.

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5 hours ago

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Customer Service

user_ulyfke

Peacock account

XfinityVianney

user_ulyfke

XfinityVianney

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