Visitor
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4 Messages
Peacock account
I have a peacock account that was activated and working up until I transferred my service from an apartment to a house on July 8th 2025. Is there any reason why it would cancel my plan even though all the accounts have stayed the same?
XfinityVianney
Official Employee
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2.3K Messages
5 hours ago
Hi @user_ulyfke,
I thank you again for making a new post. I did see that with the transfer, you did retain the same services, which would include Peacock. It may be taking a moment to catch up due to the transfer, but I don't see that it was removed. I will complete a refresh of your profile to see if we can clear it up now. I would also clear cache and cookies on your end if possible.
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