Visitor
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5 Messages
help with streamSaver
Earlier this year, i claimed a diamond tier reward of streamsaver. A couple months ago i moved to a new house, During the Xfinity service transfer from the old adress to the new adress i somehow lost my streamsaver add on but was able to regain it. A few weeks ago i had to reboot my tv, After the reboot my tv signed my out of all my streaming apps. One app was peacock, which is included
with streamsaver, When i logged back into peacock it didn't show that i had a subscription threw xfinity
I thought that if i remove the re add streamer to my plan it would fix that problem. I also thought i had to delete/close the peacock account i used to link the subscription permanently. I thought That closing/deleting the account would unlink the subscription from streamsaver from the peacock account automatically.
I talked to a peacock customer service agent today, and they said that they couldn't find a paid for account under the email i used and that the account was still open/active. Yesterday i received a email confirming the completion of my peacock account being closed permanently. Im not able to use a different email to activate peacock as every time i try to i get an error message saying "Your activation is already linked to another account". I'm also not able to reopen the closed/deleted account i used originally. I need help to reopen that account so i can reactivate my peacock subscription that's included with streamsaver.
XfinityAlyssaA
Official Employee
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1.9K Messages
2 days ago
Good afternoon @user_qngfzk, and thank you for reaching out to our dedicated Communities team, we appreciate it. I'm sorry to hear about the issues with your Peacock account and our team will do our best to help. To confirm, did you reactivate your Streamsaver yet? Is there another email you can use for your Peacock subscription?
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user_qngfzk
Visitor
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5 Messages
2 days ago
Yes. I was able to reactivate Netflix and Apple TV. With help from an Xfinity agent I figured out I need to unlink the peacock account from my xfinity account.
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