X5001 activation

@XfinityShawn​ Are you kidding me? https://www.xfinity.com/support/articles/broadband-gateways-userguides
Arris X5001 also known as "Xfinity Fiber Gateway" also known as "XF3"

@user_53bqmv We apologize for the confusion, but the modem must be on our list to be compatible with our network. The Arris XF3 Wireless Gateway (model X5001) is not listed as a compatible modem for customer-owned and managed devices that support enhanced speeds. It is specifically noted that the battery for the XF3 is available only through professional installation, indicating limitations on its compatibility for certain services. 

@XfinityLinda​ It's not "customer-owned" it's "Xfinity owned"
Please READ what I wrote. Thanks.
So right now we are in situation that only Xfinity is available at the property. And Xfinity CANNOT activate it? Is that what you're telling me?

Just to be clear:
The WHOLE building COMES with PRE-INSTALLED Xfinity.
What I want is to ACTIVATE your PRE-INSTALLED equipment.
The equipment IS working, ALL relevant lights are ON.
It's just there is no EPON activation on the device because YOUR app (and nobody else in Xfinity, it seems) is programmed to do that.
So WHAT are my options to get connected?

@user_53bqmv I'm sorry about the mix-up. We can look into getting a tech out there to install or see what the problem is with the pre-installed modem. It may just be that the sales order is still pending, and just needs to be completed. I'll have to look into the account to see how to proceed. Please send a Direct Message with your full name and complete service address. 

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