Visitor
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4 Messages
X5001 activation
X5001 EPON gateway cannot be activated neither through the app nor through the "agent", what now?
So, it turns out nobody in Xfinity knows their own equipment too.
Just to reiterate: X5001 is an official Xfinity gateway hardware installed by Xfinity into "fiber-ready" homes.
EG
Expert
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111.5K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_53bqmv
Visitor
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4 Messages
15 hours ago
I suspect that all systems that know about X5001 and fiber to the home existence were moved out of the xfinity app.
As it looks like none of the customer support representatives online know what needs to be done here.
And the "enter your CM MAC" prompt is hilarious too.
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