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ANSWERED: How to protect yourself from fraud?

We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every s

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ANSWERED: Finding Approved Xfinity Modems and Gateways

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform &m

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfin

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ANSWERED: How to clear your Internet browser history?

​ ​ ​Question:​ ​ ​ ​How to clear your Internet browser history?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Solution:​ ​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Firefox:​ ​ ​ ​ ​ ​Click ‘History’ from browser menu​ ​ ​ ​Click ‘Clear Recent Histor

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ANSWERED: What is Advanced Security on the Go?

​ ​ ​Using Advanced Security on the Go​ ​ ​ Advanced Security on the go: Is available to xFi Complete customers through the Xfinity app. Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-

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Catch the Big Game in 4K

This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dyna

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

This article provides details on the device personalization and control features available with the Xfinity app. WiFi tab On the WiFi tab, under Connected to your WiFi, you can view all devices that are currently connected to your home network and their status (active, paused, etc.). From

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

​​​ How To Turn Xfinity WiFi Home Hotspot On or Off Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate fro

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ANSWERED: How to Troubleshoot Your Xfinity Internet Connection

​​Find out how to fix common issues with your internet and WiFi connection.Before you start troubleshooting, make sure your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot. TRY THIS FIRST If you have an xFi Gateway, start by running a full network test in the Xfi

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ANSWERED: Canon printer scan to email configuration

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth s

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ANSWERED: Troubleshooting Gigabit Internet Speeds

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​ ​It's a good time to replace your Ethernet cables; Cat6 preferred.​ ​If your speeds are good, concentrate on router/networ

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ANSWERED: How to improve your Xfinity Wifi

​Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies. Run a Full Network Test If you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test ch

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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

​​ ​ ​ ​​Question​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ ​​What are Xfinity Wifi Hotspots and how to connect to them?​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​​ ​​ ​ ​ ​​Answer​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through profes

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ANSWERED: How to activate and troubleshoot your Xfinity Storm-Ready WiFi

Activate Xfinity Storm-Ready WiFi Before you begin Download the Xfinity app on the Apple Store or Google Play. Enable Bluetooth on your phone. Ensure that your Xfinity Gateway is not in Bridge Mode. Note: If you are using separate SSIDs for your 2.4 GHz and 5 GHz bands, this activation process w

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

​Activate the Xfinity Stream App on Roku Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X Roku Streaming Media Players: Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X)&nbs

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

​​ Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gu

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availa

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

​ Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks. Repor

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