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Thursday, January 18th, 2018

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1.

Turn CC on or off using the Xfinity Voice Remote

CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off."

Acquaint yourself with the extended list of voice commands.

Configure a CC shortcut on your remote

Learn how to configure the accessibility shortcut on your Xfinity Voice Remote.

We also offer an XRA Large Button Voice Remote with preprogrammed accessibility options. Learn more in the Get to know the XRA Large Button Voice Remote article. 

Turn CC on or off while watching a program

Every time the playback functionality options appear on-screen, a list of the accessibility settings currently enabled are visible underneath the transport bar.

You can also check the status of accessibility settings directly from the playback controls.

  1. Reach the accessibility buttons by pressing the down arrow on your X1 remote.
  2. Use the left arrow to select Closed Captioning (CC) (or to reach Audio Description (D) or Secondary Audio Programming (SAP) options).
    • Note: If those options are collapsed, simply select the collapsed button, and it expands to show all three accessibility buttons: Audio Description (D), Secondary Audio Programming (SAP) and Closed Captioning (CC).
  3. Press OK or the center button between the arrows on on your X1 remote to select and turn CC on or off.

Turn CC on or off using the X1 Accessibility Settings menu

To access Accessibility Settings:

  1. Press and hold the microphone (Mic) button and say “accessibility” into the Xfinity Voice Remote.
  2. Press OK or the center button between the arrows to toggle CC On or Off.
    • If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color, and formatting).

      Closed Captioning Options appears second in a list of options, just below the option to toggle Closed Captioning On or Off.

  3. Select Custom in the Closed Captioning Style field if you’d like to choose your own font size (small to extra large), background and window styling options (also known as enhanced closed captioning features).
    • If you wish to receive the CC style chosen by the programmer for easy reading, switch the style to Auto.

      Closed Captioning Options screen: The Closed Captioning Style field is second from the top.

  4. Press Exit when finished. You must change the channel for the changes to take effect.

If you’re using any third-party applications, like Paramount+, Disney+, Hulu, etc., within X1 or Xfinity Flex, in many cases your accessibility preferences won’t apply once you launch the app. However, you can enable the app’s own accessibility features, which vary within the app.

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Turn Closed Captioning On or Off on Your HD TV Box (non-X1)​

If you have a non-X1 TV Box, you can turn on or off the closed captioning feature in the on-screen guide by following the steps below.

If you’re using a TV Adapter, visit How to use the HD TV adapter on-screen guide for support. 

Access CC settings with the Xfinity on-screen guide

Use the left, right, up, and down navigation arrows around the OK button on the Xfinity remote to access and update these settings. The location of the options within the menus varies by TV Box.

  1. Using your Xfinity remote, press the Xfinity or Menu button twice to access the Main Menu.
    • If needed, you can also press the Xfinity or Menu button once to access the Quick Menu, then use the left and right arrows to select the Main Menu tile.
    • Press OK to confirm your choice.

      Screenshot of the Quick Menu screen with icons for Xfinity On Demand, Menu, History, Search, Favorites, HD, and TV.

  2. In the Main Menu, locate the option for Setup. Use the navigation arrows on the remote to select Setup.

    Screenshot of the Xfinity Main Menu with buttons for On Demand, TV Listings, Interactive TV, Messages, Order Services, Find Shows, TV Listings By Channel, Pay-Per-View Events, Setup, and Local Weather.

  3. Press the OK button on your remote to open the Setup menu.

    Screenshot of the Xfinity Guide Setup with the option for Guide Setup at the top left.

  4. In the Setup menu, locate the option for Closed Captioning Setup.
    • On some TV Boxes, this is labeled Subtitle Setup and may be on the second page of the Setup menu.
      • Press the down arrow until the second menu screen appears.
  5. Use the navigation arrows on the remote to select Closed Captioning Setup or Subtitle Setup and press the OK button to access the Closed Captioning Settings.

    Screenshot of the Xfinity Guide Setup with the option for Closed Captioning Setup in the top right.

Set up CC with the Xfinity on-screen guide

Use the left, right, up, and down navigation arrows around the OK button on the Xfinity remote to update these settings. The location of the options within the menus varies by TV Box.

On some TV Boxes, the option for CC is called Subtitles. To enable, CC should be set to On. To disable, CC should be set to Off.

  1. Using your Xfinity remote, press the left or right arrow to change the CC option to your desired setting.

    Screenshot of the Xfinity Closed Captioning Setup page with the Closed Captioning button on the right.

  2. When CC is set to On, additional settings for caption services, font size, and appearance and background appearance may become available.

    Screenshot of the Xfinity Closed Captioning Setup menu with options for Closed Captioning, Analog Service, Digital Service, Font Size, and Font Style.

  3. Use the up and down arrows to select additional CC settings and the left and right arrows to make changes.
  4. When you are finished, use the Last or Exit buttons on the Xfinity remote to exit the menu.



​Additional Resources​

Which TV Boxes Support Closed Captioning?

Turn Closed Captioning On or Off on X1

How To Display Closed Captions on X1 [ASL]

Turn Closed Captioning On or Off on Your HD TV Box

How To Display Closed Captions on HD and SD Boxes [ASL]

Closed Captioning - When to Use Your TV vs. Comcast Equipment

Adjust Closed Captioning (CC) on Android Devices

Adjust Closed Captioning (CC) on Apple Phones or Tablets

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