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Thu, Jan 18, 2018 7:00 AM

ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?



 How do I turn on/off closed captioning?




On non X1 TV boxes:


The best way to turn on the Closed Captioning feature depends on what kind of Comcast device and TV you have. We've outlined a few of the different setups to help point you in the right direction.

*Note: Audio connections are not shown in the illustrations below.



Standard Definition TV with Standard Definition TV Boxes or DTAs:

  • You’ll need to use the Closed Captioning features built into your TV. It is likely that the standard definition TV box or DTA is unable to send and receive Closed Captioning.
    Image shows how to connect TV box or DTA to a standard definition TV via coaxial cable or single yellow RCA cable.



Standard Definition TV with High Definition TV Boxes (with or without DVR):

  • You can use either the TV box or the TV to turn Closed Captioning on or off. If you accidentally turn Closed Captioning on in both, you'll see a double layer of captions.

Image shows connection between Standard Definition TV box and HDTV using coaxial cable or single yellow RCA cable.



High Definition TV with High Definition TV Boxes (with or without DVR):

  • You will need to use the TV box. Closed Captioning should be turned off on your TV to avoid the chance of double layers of captions.
    Image shows connection between a high definition set top box and a high definition TV. Connected via HDMI cable or three Component Video cables.



On High Definition TV with a CableCARD:

  • You’ll need to use the CableCARD device to turn Closed Captioning on or off.
    Image shows connection between CableCARD device and HDTV via HDMI cable or 3 Component Video cables.




Steps to enable and disable Closed Captioning on non-X1 Motorola HD Set Top Boxes:


  1. Turn STB off and leave TV on
  2. Press Menu on STB or remote control
  3. Using the down arrow, navigate to Closed Captioning
  4. Press the right arrow to select Enabled or Disabled  



If you have a Scientific Atlanta or Cisco branded cable box:



  1. Access the Main Menu by hitting the "Menu" button. 
  2. Using the arrow keys, navigate to Setup and press OK/Select on the remote control.
  3. Navigate to Closed Captioning Setup using arrow keys and press OK/Select. (On some TV boxes, this may be called Subtitle Setup instead. You may have to press the down arrow to navigate to the second menu screen to find this item.)
    Main menu screen. Closed Captioning Setup is the first option in the right-hand row.
  4. Using the remote control, modify the Closed Captioning and Background settings as needed, and press OK/Select to confirm the settings.Closed Captioning and Background Options display.  Both options are toggled to the On setting.
  5. Please refer to the TV manufacturer’s instructions if this does not activate Closed Captioning.


If this does not activate Closed Captioning, try the following:

  1. To access user settings (where you can manage Closed Captioning), turn OFF your set-top box; it will remain in standby mode.

    1. Press (Guide) on your remote while the set-top box is in standby mode. OR press Channel Up + Channel Down simultaneously on the front panel of the set-top box.
    2. Using the down arrow, navigate to Closed Captioning. Press the right arrow to select Enabled or Disabled  


For more information see here:



On X1 TV boxes: 


  1. Press the Down arrow button on the remote control to launch the Trick-play bar. 
  2. Scroll to the left to highlight and select the CC soft key to enable/disable Closed Captions.




  1. Press the Xfinity button on the remote control while viewing any screen to go to the Main Menu.
  2. Highlight Settings (Gear icon) and press OK.                                                                                                 CC1.png
  3. Highlight Accessibility Settings and press OK.                                                                                               CC2.png
  4. Highlight Closed Captioning.                                                                                                                                                                                           CC3.png
  5. Press OK to toggle the feature On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color and formatting).                                                                                                                                                                                                CC4.png
  6. If you would like to choose your own font, background and window styling options, select Custom in the Closed Captioning Style field. If you wish to receive the Closed Captioning style chosen by the programmer for easy reading, switch the style to Auto.                                                                CC5.png
  7. Press Exit when finished. You must change the channel for the changes to take effect.




Closed Captioning (CC) can now be turned on or off using the voice remote from XFINITY. Simply press and hold the microphone (Mic) button, and say "Turn on Closed Captioning" or "Turn off Closed Captioning.”




Turn Closed Captioning On or Off While Watching a Program:


Every time the playback functionality options appear on-screen, a list of the accessibility settings currently enabled will be visible underneath the transport bar.


You can also check the status of accessibility settings directly from the playback controls. Reach the accessibility buttons by pressing down, and then the right or left arrows to reach the button of your choice.


If those options are collapsed, simply select the collapsed button, and it will expand to show all three accessibility buttons:


Video Description (D),

Secondary Audio Programming (SAP) and

Closed Captioning (CC).



For more information see here:

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