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Activate extra Modem

Hi, I have my main Xfinity Modem/Router set up in the living room, some devices are connected through Ethernet in the living room. Now I have other devices in the bedroom that I would like to set up with an Ethernet connection. I thought I could set up an extra Modem in the bedroom as I have coaxi

Question

 • Your Home Network

55

3

0

Accepted Solution

Pixelated DVR playback, slow remote response, X1 random reboots and occasional overnight update failures

Multiple problems with our TV service. 1. Over the last month, DVR playback is often pixelated and occasionally jumps to the end of a program while trying to view it. Watching DVR recordings via the app on the computer is just fine. 2. Pressing a key on the remote sometimes produces a long lag t

Question

 • X1

37

3

0

Accepted Solution

Not receiving verification codes

Hi, I'm a new Xfinity Mobile customer and since the move, I am no longer receiving many of my verification codes (text messages), even the verification code text messages from Xfinity.

Question

 • Xfinity Mobile

120

2

0

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Official Solution

No Email Inbox Available

With Xfinity's new look, the old inbox to access my emails has disappeared suddenly, with the supposed link to it, (https://xfinityconnect.email.comcast.net/), redirecting me back to the Xfinity homepage. May I ask what is really going on? My cookies have been cleared and all. I am using a deskto

Question

 • Customer Service

76

1

0

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New Service Availability in Twin Lake, MI

We recently moved to Twin Lake, MI and I've gotten varying answers from support reps about availability of service in our area. The most recent rep informed me two weeks ago that there was already construction happening in our area and I would be notified by email when it was available, but couldn'

Question

 • Customer Service

42

2

0

Accepted Solution

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new modem needed?

I have an arris SB6183 and the 400Mbps plan. I used the modem with little to no problems for the last two years (bought it new), then recently started having problems after I moved. I get random packet delay/drops (once every 5ish min) and occasional modem resets (1-3 times daily that I've noticed).

Question

 • Your Home Network

186

11

0

Accepted Solution

Personal Comcast email going to junk

Since Friday, when I send an email to anyone from my Comcast account it is being either totally blocked (not received) or sent to person's junk folder. For example when I send myself an email it goes to my junk folder.  When I send other Comcast friends emails, it goes to their junk folder eve

Question

 • Email

100

3

0

Accepted Solution

Simplify Wifi: Starting From 5G Band instead of 2G Band

Hi all, I have an XB7 gateway, and need to purcjase an XFI pod to improve coverage, so and want to combine the two networks I currently have into one. When I start the Simplify Wi-Fi process on the XFinity app, it always tells me that the SSID it will use is the one for my 2G band. It also tells me

Question

 • Your Home Network

60

1

0

Accepted Solution

Need a 4K Cable Box

Hello, How can I get a 4K box (ARRIS XG1v4) for my parents new 4K tv? Currently I believe they have Pace XG2 which outputs 1080P highest resolution. I was reading these post where if you go to store they might not be able. Can I get one delivered through mail or UPS? Thank you  

Question

 • X1

35

1

0

Accepted Solution

Peacock Premium

How and why can't I utilize my free peacock premium benefit outside of a cable box and or flex box. This is ridiculous.

Question

 • Channels and Programming

373

6

Accepted Solution

Adding a second router

I want to have a second location to run a Ethernet cable for a stronger connection. I have to have Ethernet in my office, which is where the modem resides. But I want to have the ability to plug my high end TV into Ethernet as well to optimize performance. Any suggestions?

Question

 • Your Home Network

50

2

Accepted Solution

No NHL Center Ice

NHL Center Ice is not working on any of their channels. System refresh has done nothing. Can't get anyone to call me back. Anyone else having the same problem? Not a happy customer.

Question

 • Channels and Programming

155

10

0

Accepted Solution

Reset gateway login

I am trying to find my wifi password And I read that it is available through the gateway login. It says the username and password is incorrect. When I try to use admin that doesn’t work. I just need help locating my wifi password. TIA !

Question

 • Your Home Network

30

2

0

Accepted Solution

XB7 Firmware Updates / Days & Times? Changeable?

Is there a way to specify the days/times that the modem will take and do an automatic update. There are times when the internet is being used (for streaming for example) and an update caused a full halt and questions from the viewers when the stream was back. It would be nice to say to the mod

Question

 • Your Home Network

35

1

0

Accepted Solution

Internet promotion extension

Looking to extend expiring promotion for internet service

Question

 • Customer Service

37

1

0

Accepted Solution

Official Solution

Difference in download speeds on computer vs Apple streamer.

Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router.  Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up.  H

Question

 • Your Home Network

43

1

0

Accepted Solution

Not able to connect since 9/28/22

Major disaster here & being charged for iFx. Everything is gone……tv, pc, printer & entire contents of my home.

Question

 • Billing

37

2

0

Accepted Solution

Official Solution

Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

 • Xfinity Mobile

3.6K

41

Accepted Solution

iPhone deal ended early

I am writing for assistance regarding the Xfinity Mobile deal ending Oct. 6, 2022 that provided $400 off iPhones. I went to your website to upgrade two lines to iPhone 14 with the deal at 10 pm MT yesterday (Oct. 6). The site showed the deal and discounted price, but when I added the phones to my ca

Question

 • Xfinity Mobile

516

4

0

Accepted Solution

T3 Time-out

I have frequent T3 Timeouts during the day and it causes interruption in service. Based on other chats in the Forum, I believe I have an issue somewhere in the local neighborhood or outside my home.  I have a Motorola MB8600 DOCSIS 3.1 Cable Modem     I read through this

Question

 • Your Home Network

45

3

0

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