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Speed Increase charge?

My bill has almost doubled due do to a "speed increase" charge. The speed has been great, but if i remember correctly, this increase was 'included' in the gigabit speeds i was/am currently paying for. I'm looking to adjust my plan (life changing stuff is happening atm) and it turns out this "speed i

Question

 • Billing

30

1

0

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Flex box has become unusable

I have an Internet 1200 plan and my Flex box either blacks out and then reverts to the home screen after about 20 or 30 seconds, or continually pauses or stutters during shows. I just had this happen 6 times during a 1 hour show and gave up in frustration. Both the Flex box and the modem have been r

Question

 • Flex

22

1

0

Accepted Solution

Closed

Contract ending next month

My contract ends July 8th.  I would like to get a new deal with same services for same price, or else I would like to switch to internet and mobile only.  Please let me know how to get this done. I currently have mobile, digital voice, internet, and cable.

Question

 • Customer Service

28

2

0

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New network

Is “Rewind TV” Network available on Xfinity?

Question

 • Channels and Programming

54

1

0

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Retention Dept: Renew contract

Hello, Account <edit: Personal information> contract ends soon. I use less than 20gb/month, only interested in new contract for internet only, basic plan, no more. I am senior and retiring soon and need to lower costs.  Shopping cheaper plans in my area. Can you provide renewal contract w

Question

 • Billing

56

2

0

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XB8

Hello, I spent much time over the past 2 days with two xFinity chat agents attempting to get an XB8 gateway modem. I was assured yesterday by Faisal that an XB8 was ordered. I received a delivery today and it was a XB7, which I already have. Very disappointed and frustrated.   Bottom line,

Question

 • Customer Service

261

6

Accepted Solution

Email Permanently Marked as Phishing by Comcast & Going to SPAM, Even with rules, address book, and NOT SPAM enacted.

My Regions bank 2-step authentication code 100% of the time goes to the spam folder, and therefore will not sync to my Outlook. I have done all the tricks: set rules, marked "not spam", and put the address in my address book. Nothing helps. When I look at the source code for the email, I see this:

Question

 • Email

133

3

0

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Change Move Date

Hello, I am looking to change my move date. My internet is scheduled to shut off at midnight and I've tried every Comcast number to change the move date by a day. I keep getting transferred from department to department and the call disconnects.

Question

 • Customer Service

24

1

0

Accepted Solution

Ongoing Audio/Video Output Issues

Hello, I'm a first-time poster living in the Portland, OR, area. I'm having a problem with output from my X1 box (live TV/DVR/apps) where both the audio and video keep cutting out for a second or two every minute or so. And, sometimes, the TV screen goes completely dark when the audio/video cuts out

Question

 • X1

178

4

0

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Xfinity Stream: Language changes while casting to tv

Xfinity Stream: Language changes upon casting and in the app I selected the movie Dune and hit play in the app and it played in English. I cast it to my television and it switched to Spanish. Wth! I look back on my iPhone and it switched from Dune to Duna… My iPhone and TV settings are all Engli

Question

 • Xfinity Stream App

815

8

Accepted Solution

Official Solution

Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?

I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm

Question

 • Your Home Network

59

3

0

Accepted Solution

Internet Essentials Plus 100/5

On internet essentials website it shows new plan called Internet Essentials Plus. Says Double the Speed and Gateway Included Free with the Emergency Broadband Benefit. I am currently on Internet Essentials 50/5 and enrolled in Emergency Broadband Benefit. Will they automatically upgrade peop

Question

 • Customer Service

5.3K

11

0

Accepted Solution

Closed

False cancellation request

Hi, I received an email from Xfinity saying my service cancellation request is received. Yet I never made such request. Since I kept using automatic payment for years, I thought this might be an issue with payment date. I made a payment manually and got a second email from Xfinity saying the same th

Question

 • Customer Service

36

2

0

Accepted Solution

Peacock without voice remote

How can I get peacock without using a voice remote

Question

 • X1

28

1

0

Accepted Solution

Closed

XB7-T Modem Activation

How do I activate my new XB7-T modem without using an app? I am concerned I won't be able to have home phone or internet if I don't understand how to activate it correctly.

Question

 • Your Home Network

76

5

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Paramount plus

Paramount plus not working on x1

Question

 • Xfinity Stream Website

27

2

0

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Is this a phishing attempt?

I received an email that said “Your Xfinity account has been modified” The explanation was that my account had been modified “from an unknown device or location.” And that a hold had been placed on my email service. (I am still getting email.) The suspicious grammar suggesting the message

Question

 • Email

66

3

0

Accepted Solution

all my work emails going to spam with Comcast customers

I have a non-Comcast business email (Exchange) which I use to bill my customers and have done so for many years. All of a sudden, this year, whenever I send an email to a customer with a Comcast account, it either goes to their spam folder or they don't receive it at all. I have never had this probl

Question

 • Email

55

2

0

Accepted Solution

Bravo Freezing

Bravo shows on the streaming app are freezing. I’m using an iPad.  We have reset the app and deleted reinstalled, but it is still happening to all Bravo shows. 

Question

 • Xfinity Stream App

1.1K

20

0

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Network Upload/Reliability Issue are Back 94945 area.

Ok, this appears to be happening AGAIN! Not 100% sure its now my work VPN but the symptoms are very similar to my last reported issue (see below). Download: Fine File Upload: Fine UDP/Streaming/Voice/Gaming Upload: Total traffic stoppage once every 10 min for about 6 seconds. Work Fr

Question

 • Your Home Network

27

1

0

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