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ANSWERED: Where to seek Malware Removal Assistance
***Created by our Community Experts*** updated - 08/29/2024 If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed. Communiti
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Internet
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ANSWERED: 10 things you can do right now to fix your internet
***Created by our Community Experts*** Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-...Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklisth
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Internet
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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities
Here’s an overview of Xfinity Accessibility options that can help. Learn more at corporate.comcast.com/impact/accessibility. Xfinity accessibility features and benefits Accessibility options on the TV Made EasyWith Xfinity X1 or Flex, just press the B button on your Voice Remote or say “accessibilit
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TV
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ANSWERED: What is Movies Anywhere and how does it work with Comcast?
Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango at Home, Amazon, Verizon Fios, DirecTV and Xfinity. With Xfinity, you can purchase content from Xfinity TV Boxes a
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TV
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ANSWERED: Indian Premier League and ICC Cricket World Cup on Xfinity
The VIVO Indian Premier League running from March until May, and Xfinity X1 makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate c
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TV
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ANSWERED: How much energy do Xfinity set top boxes use?
Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement. As part of our commitment to sustainability, we provide regular updates to CableLabs reg
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TV
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ANSWERED: How to download and get started with the Xfinity Home App?
Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and passwordApple (iOS 11+) or Android (OS 6+) device Installing the App Access the App Store (Apple) or Google Play (
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Mobile Apps
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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes
What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable
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ANSWERED: What is the Difference Between IMAP and POP - Xfinity Connect Help
Choosing either POP or IMAP can affect how you access and manage your email. Note: To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please see Enable/Disable Third-Party Client Access to Comcast.net Email – F
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Internet
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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice
Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform — and usa
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Phone
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ANSWERED: What is two-step verification with Xfinity?
Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign
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Mobile Apps
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ANSWERED: What does the flashing light on my Xfinity X1 box mean?
Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power
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TV
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ANSWERED: Why am I getting calls with my contact info?
Each year, the Federal Communications Commission (FCC) receives thousands of complaints related to unwanted phone calls, which we refer to as Nuisance Calls. These calls are disruptive, frustrating, and even dangerous — sometimes they try to get personal information and create scams that cause finan
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Phone
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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi
For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivity issues,
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Internet
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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup
This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining a CableCARD. CableCARD
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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
This article provides details on the device personalization and control features available with the Xfinity app. For more information, see our Xfinity app overview article. For troubleshooting tips, see troubleshooting WiFi connectivity. For information on people settings, see managing people in xFi
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Internet
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ANSWERED: How to get Xfinity Accessibility Assistance?
Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and options of importance inc
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TV
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ANSWERED: Xfinity Internet Data Usage Guide
***Created by our Community Experts*** You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/ This guide is meant to help you understand some basics about data usage. The Comcas
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My Account
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ANSWERED: How to get multiple IPv4 addresses for your modem
Question: How do I get a second IP address for my modem? Answer: ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of public IPv4 addresses, the abil
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Internet
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ANSWERED: How to set up your Home Page when using Windows 10 EDGE
***Created by our Community Experts*** If using Windows 10's browser EDGE, you will need to do the following to set your homepage. Click the "3-Dot menu" (…) on the address bar, then Settings. In the left menu, click Start, home, and new tabs. On the right side o
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Internet