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ANSWERED: How to pair an Xfinity Camera from the Touchscreen
What You'll Need Xfinity Home The complete kit for the camera you want to install Access to your security router or gateway device Access to your touchscreen Your Master Keypad Code DifficultyMedium Pairing a Camera The Xfinity Home touchscreen provides guided steps to help you pair and instal
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Home Security & Control
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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App
Issues with your TV service? You can check its status, try to fix it yourself or request a call back from us for help - all on the Xfinity My Account app on your mobile device. Issues with Xfinity Internet and/or Voice? You can try to fix your other Xfinity services like Internet or Voi
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Mobile Apps
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ANSWERED: What are the different roles in Xfinity My Account?
As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to the
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Internet
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ANSWERED: Update Your Xfinity Email POP Port Settings
To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup
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Internet
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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?
***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up ov
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My Account
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ANSWERED: How to reset a frozen Xfinity Home touchscreen?
What You'll Need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by gently pulling it up. Remove the battery cover by gently pulling towards the bottom
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Home Security & Control
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ANSWERED: How to make a payment to your Comcast account.
Question How can I make/modify my Comcast payment? Answer Comcast provides a number of quick and easy one-time and recurring payment options. Check out the video to learn more about Xfinity My Account, Paperless Billing, automatic bill pay and more! How To Make a Pa
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My Account
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ANSWERED: What are xFi Active Time Limits and how does it work
Active Time Limits Active Time Details is an optional feature in the Xfinity app that offers a detailed view of how you and your kids are spending time online. Once enabled for a profile, online activity will be tracked and reported out by application and category. Supported Applications For th
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Mobile Apps
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ANSWERED: How to use Xfinity X1
X1 Overview and User Guide Xfinity X1 is simply extraordinary! What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! Wi
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TV
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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?
Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see below for instructions on how to find a modem compatible with your services. Wh
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My Account
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ANSWERED: How to change the Daily Update Time on your Xfinity X1 box
Question I am not happy about the daily update time for my X1 box; how can I change it? Answer If you’re an Xfinity X1 customer, your TV Boxes will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as D
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TV
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Pinned
ANSWERED: How to solve pixelation, video and audio dropouts, One Moment Please S0a00 messages
***Created by our Community Users*** Pixelation, audio-video dropout issues and One Moment Please on-screen messages are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequen
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TV
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ANSWERED: How to clear your Internet browser history?
Question: How to clear your Internet browser history? Solution: ***Created by our Community Experts*** Firefox: Click ‘History’ from browser menu Click ‘Clear Recent Histor
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Internet
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ANSWERED: How to fix the Xfinity voicemail messages indicator always on
Question Our voicemail indicator on our home phone is perpetually on even with no messages. Needs to be reset or resolved please Answer ***Created by our Community*** 1. Go Here: https://connect.xfinity.com/voice/settings/voicemai
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Phone
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ANSWERED: How to Pay Your Bill Using Apple Pay?
You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.H
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My Account
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ANSWERED: What happened to FM radio stations on my Xfinity TV
Question Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels? Answer We sincerely apologize for any inconvenience this
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TV
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ANSWERED: Port Forwarding Primer
***Created by our Community Users*** We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept. WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N
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Internet
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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program
Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page comes setup and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: We do not support the use of port 25 for sendin
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Internet
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ANSWERED: How to Use a VPN with Your Xfinity Internet Service
Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit
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Internet
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ANSWERED: Xfinity On Demand no longer available on TiVo devices
Question Why is the OnDemand app will no longer be available to TiVo users? Answer Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still
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TV