after repeatedly lying to me and just disconnecting the chat now I can't even speak to it agent on the chat line [Edited: "Language/Inflammatory"]

Here’s a revised version of your review that maintains a professional tone while amplifying your anger and frustration: Xfinity’s Customer Service is an Absolute Disaster Dealing with Xfinity has been one of the most frustrating customer service experiences of my life. Your so-called “support” syste

Subject: Not Receiving Incoming Emails to Xfinity Email Account Hello, I’m having trouble with my Xfinity email account. I can send emails, but I am not receiving any incoming emails in my inbox or other folders. I have already checked the following: Spam/Junk folder Email filters and blocked sender

When I signed in on July 1st a popup stated I can upgrade my internet box free of charge so I ordered it. Wednesday I received the new modem and installed based on the directions I was given. I called support several times that night due to internet connectivity and phone line no working. Thursday a

My phone is too old to setup

Cannot get box and remote to pair correctly. Box lights up strong then immediately dies out. Remote has a red light between input and power - not green.

Has anyone actually had success obtaining this gift card? I see multiple posts with the same issue but none with resolutions. I signed up in December 2024 via this promo, and even have screenshots of the agent who helped me sign up explicitly stating I would receive the gift card. However, I have no

Hello! We are having issues getting our 2nd ethernet port to connect. Our modem supplier says that our internet provider must activate our 2nd ethernet port. Are you able to assist?

Hello, I've had the Xumo stream box for a few weeks, and has worked pretty well so far. For the last two days I have not been able to open the Xfinity stream app (to watch NOW tv , ie live TV). It just opens a blank blue screen. I was on chat last night for over an hour trying to fix it; restarted X

Attention: Regional Manager Xfinity Mobile Subject: Urgent Request: Trade-In Credit & Billing Discrepancy – Account No. [Edited: "Personal Information"] Dear Sir/Madam, My name is [Edited: "Personal Information"], a long-time Xfinity Internet customer with Diamond-level status. On May 31, 2025, I po

My phone is too old to use the app to set up

On 4/11 Fedex delivered a damaged box that upon opening did not have a phone in it. I contacted xfinity mobile support that day and a case was created. I was told an investigation would be performed and someone would reach out to me. Over 3 weeks have passed, and despite multiple calls to support, m

Hello, I am not sure where to turn at this point. I recently switched to Xfinity Internet as a new customer about 6 months ago. The first two months or so, I was satisfied with our internet availability and speed. Consistently over the past several months, our internet has dropped constantly without

I access Max directly by hitting the button on the remote to get to "All Apps" and then choose Max that way but every show that I watch buffers. It's very annoying because my fiance has centurylink and hers never buffers so it's clearly something tied to Xfinity.

When I watch tv episodes on my tablet, they are free. When I try to watch them on my tv, I have to pay. Is this possible? Am I being charged to watch them on my tablet without knowing that I am being charged for them. The button on the stream app just says Watch. When I go to my tv, the button says

Looking to have JUST the xfinity local tv package. All local channels and few others. Also, have the cloud DVR service along with it as well. Long story why, but I need access to the cable access channels and xfinity is the ONLY option for this. any idea how much this might be for my area (zip = 300

I have done a TON of troubleshooting and even had a tech come out and replace the cable to from the street to the house after errors were detected on the line. My modem/gateway ( XB8 ) "seems" to be the issue. When the tech was out, they were able to get ~1400Mbps from the street TO the modem, but o

I am a director of IT. I kind of know what I am doing. I am paying for gigabit service, which worked for a month. For the past two months it has been very, very slow - 200 Mb. No amount of rebooting helps. No amount of AI help works. I cannot get a person on the line so I have not been able to resol

I'm trying to check the status of an order. I placed an an order a few weeks ago never received an confirmation. I tried to place it again on Monday and received an initial confirmation [Edited: Personal Information] when placing the order but no follow up email. When I log into my account I don't s

Once I noticed this issue in a few months, I contacted support, and they gave me a $45 credit. But since then, that credit keeps getting reversed and added back to my bill. On top of that, I’ve been told I now have to call in every month to get a $13 charge removed because the promotion can’t be re-