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user_ment0d
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Wednesday, July 9th, 2025 12:12 PM

Order Status

I'm trying to check the status of an order. I placed an an order a few weeks ago never received an confirmation.  I tried to place it again on Monday and received an initial confirmation [Edited: Personal Information] when placing the order but no follow up email. When I log into my account I don't see anything that references the order. 

Question

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Updated 

5 hours ago

 • Edited

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XfinityJorge

Official Employee

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2.3K Messages

5 hours ago

 

user_ment0d Hey there! Thank you so much for using our Forums as a tool to get in contact with our team directly. I see you mentioned you have some concerns about an order that was recently placed and that you are still in limbo as of right now. Our team is here happy to look into this and provide you with an update. To get started can you shoot us a DM with your name and complete address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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