Complaint about Customer Service and Chat Assistant

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_gn8oga 

When I signed in on July 1st a popup stated I can upgrade my internet box free of charge so I ordered it.  Wednesday I received the new modem and installed based on the directions I was given.  I called support several times that night due to internet connectivity and phone line no working.  Thursday am I had no internet for my computer.  I tried calling customer service and had to say I was cancelling my service just to speak to a live agent.  They could not resolve the issue so they were going to send a tech.  Tech came Saturday July 5th and he had to reinstall my former modem in order to get my printer connected to wifi.. He then notified me that they were going to charge me $100 for him to come out.  That was infuriating.  The tech also updated our TV cable box splitter connects which were out of date.  Everything was working when he left.  I was watching TV Saturday July 5th in the afternoon and my TV cut out.  I tried calling customer service and they stated they couldn't connect me with anyone because I was in the middle of a modem reset.  My modem was working fine.  I then went to the 24 hour chat assistant where I spend 2 hours --- that's right 2 hours and 5 different agents to fix the problem.  They would not send a ticket they just kept saying they were going to fix this.  After the 2 hours I ended the chat.  I'm going to start looking at other options.  I'm done with this.  I calling corporate on Monday July 7th with this information

Just an FYI, the employees that work here are from Corporate.  Wait for one of them to contact you here.