Visitor
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2 Messages
no inbox receipts
Subject: Not Receiving Incoming Emails to Xfinity Email Account
Hello,
I’m having trouble with my Xfinity email account. I can send emails, but I am not receiving any incoming emails in my inbox or other folders. I have already checked the following:
Spam/Junk folder
Email filters and blocked senders
Mail storage (my inbox is not full)
Tested using webmail and another device
I also tried sending test messages from another account, but they are not being delivered, and I haven’t received any bounce-back errors.
Can you please check my account on your end for any issues that might be blocking incoming mail? I’d appreciate your help resolving this as soon as possible.
Thank you!
JackieB0406
Visitor
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2 Messages
22 days ago
I am having the same problem! I haven't received emails since 06/18/2025.
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Again
Expert
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32.1K Messages
22 days ago
@JackieB0406 @user_lp5dxl
On webmail check to see if the Auto Forward has an email address that you don't recognize.
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XfinityDilary
Official Employee
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2.4K Messages
20 days ago
Thanks for posting on our Community Forums for assistance, user_lp5dxl. I'm sorry to hear you're not getting incoming emails. I know it can be frustrating, and we'll do our best to help. Are you using our Xfinity Website to access the emails? Or a third-party email client?
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BruceW
Gold Problem Solver
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26.6K Messages
19 days ago
Besides Auto Forward, check to see that:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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