Visitor
•
3 Messages
Xfinity Internet Dropping Regularly
Hello,
I am not sure where to turn at this point. I recently switched to Xfinity Internet as a new customer about 6 months ago. The first two months or so, I was satisfied with our internet availability and speed. Consistently over the past several months, our internet has dropped constantly without rhyme or reason (well I'm sure there's a reason, that's why I am here looking for help). We will incur an outage for approximately 3-5 minutes at a time, and this happens about 15-20 times a day (on a good day)
My wife works from home and the frequent and constant internet disruptions are now resulting in her getting disciplined at work; she now uses her phone hotspot in fear of internet drops which is completely unacceptable.
When we switched to Xfinity, a new coaxial line was run from the pole to our house, and the tech used our existing coax line going from outside the house to inside.
Equipment:
Xfinity Modem, XB7 functioning in Bridge mode
UDM Pro running UniFi OS 4.2.12
Steps taken:
- Rebooted the Gateway and AP
- Rebooted Xfinity XB7
- Reseated uplink cable from XB7 to the Gateway
- Reseated coax connection from exterior to modem
- Moved CAT6 on gateway to various ports, currently on Port3
Here are my most recent modem logs:
DHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/9 05:26:31CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 242025/7/9 05:26:31CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/9 05:26:30CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 17:26:31CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 17:26:31CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 17:26:30CriticalDHCPv4[21757]: 72001001-DHCPv4 Provision - Completed2025/7/8 17:12:09InformationalDHCPv6[21970]: 72001002-DHCPv6 Provision - Completed2025/7/8 17:12:05InformationalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 17:12:03CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 17:12:03CriticalDHCPv6[21970]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 22:12:00 20252025/7/8 17:12:03CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 17:12:02CriticalDHCPv6[21970]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 17:12:02CriticaleRouterEvents[21682]: 72003004-eRouter enabled as Dual Stack2025/7/8 17:11:59InformationaleRouterEvents[18078]: 72003001-eRouter is administratively disabled2025/7/8 17:09:22InformationalDHCPv4[29765]: 72001020-DHCPv4 - IP Address Released2025/7/8 17:09:22InformationaleRouterEvents[18078]: 72003004-eRouter enabled as Dual Stack2025/7/8 17:09:21InformationalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 17:09:21CriticalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 17:09:21CriticalDHCPv4[29765]: 72001001-DHCPv4 Provision - Completed2025/7/8 16:23:24InformationalDHCPv6[29818]: 72001002-DHCPv6 Provision - Completed2025/7/8 16:23:21InformationalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 16:23:19CriticalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 16:23:19CriticalDHCPv6[29818]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 21:23:17 20252025/7/8 16:23:19CriticalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 16:23:18CriticalDHCPv6[29818]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 16:23:18CriticaleRouterEvents[29666]: 72003004-eRouter enabled as Dual Stack2025/7/8 16:23:16InformationaleRouterEvents[26820]: 72003001-eRouter is administratively disabled2025/7/8 16:22:01InformationaleRouterEvents[26820]: 72003004-eRouter enabled as Dual Stack2025/7/8 16:22:00InformationalDHCPv4[9549]: 72001020-DHCPv4 - IP Address Released2025/7/8 16:22:00InformationalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 16:22:00CriticalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 16:22:00CriticalDHCPv4[9549]: 72001001-DHCPv4 Provision - Completed2025/7/8 15:49:35InformationalDHCPv6[9621]: 72001002-DHCPv6 Provision - Completed2025/7/8 15:49:32InformationalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:49:30CriticalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:49:30CriticalDHCPv6[9621]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 20:49:27 20252025/7/8 15:49:30CriticalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:49:29CriticalDHCPv6[9621]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:49:29CriticaleRouterEvents[9487]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:49:27InformationaleRouterEvents[6612]: 72003001-eRouter is administratively disabled2025/7/8 15:48:18InformationalDHCPv4[1202]: 72001020-DHCPv4 - IP Address Released2025/7/8 15:48:18InformationaleRouterEvents[6612]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:48:17InformationalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:48:17CriticalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:48:17CriticalDHCPv4[1202]: 72001001-DHCPv4 Provision - Completed2025/7/8 15:37:59InformationalDHCPv6[1247]: 72001002-DHCPv6 Provision - Completed2025/7/8 15:37:56InformationalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:37:54CriticalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:37:54CriticalDHCPv6[1247]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 20:37:53 20252025/7/8 15:37:54CriticalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:37:53CriticalDHCPv6[1247]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:37:53CriticaleRouterEvents[1104]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:37:51InformationaleRouterEvents[30479]: 72003001-eRouter is administratively disabled2025/7/8 15:36:25InformationaleRouterEvents[30479]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:36:24InformationalDHCPv4[23665]: 72001020-DHCPv4 - IP Address Released2025/7/8 15:36:24InformationalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:36:24CriticalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:36:24CriticalDHCPv4[23665]: 72001001-DHCPv4 Provision - Completed2025/7/8 15:21:36InformationalDHCPv6[23813]: 72001002-DHCPv6 Provision - Completed2025/7/8 15:21:33InformationalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:21:30CriticalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:21:30CriticalDHCPv6[23813]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 20:21:29 20252025/7/8 15:21:30CriticalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:21:29CriticalDHCPv6[23813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:21:29CriticaleRouterEvents[23614]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:21:27InformationaleRouterEvents[18178]: 72003001-eRouter is administratively disabled2025/7/8 15:18:53InformationaleRouterEvents[18178]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:18:52InformationalDHCPv4[15117]: 72001020-DHCPv4 - IP Address Released2025/7/8 15:18:52InformationalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:18:52CriticalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:18:52CriticalDHCPv4[15117]: 72001001-DHCPv4 Provision - Completed2025/7/8 15:13:10InformationalDHCPv6[15170]: 72001002-DHCPv6 Provision - Completed2025/7/8 15:13:05InformationalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:13:03CriticalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:13:03CriticalDHCPv6[15170]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 20:13:02 20252025/7/8 15:13:03CriticalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 15:13:02CriticalDHCPv6[15170]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:13:02CriticaleRouterEvents[15011]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:13:01InformationaleRouterEvents[11073]: 72003001-eRouter is administratively disabled2025/7/8 15:10:33InformationalDHCPv4[24712]: 72001020-DHCPv4 - IP Address Released2025/7/8 15:10:33InformationaleRouterEvents[11073]: 72003004-eRouter enabled as Dual Stack2025/7/8 15:10:32InformationalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:10:32CriticalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 15:10:32CriticalDHCPv4[24712]: 72001001-DHCPv4 Provision - Completed2025/7/8 14:33:09InformationalDHCPv6[24813]: 72001002-DHCPv6 Provision - Completed2025/7/8 14:33:07InformationalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:33:04CriticalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:33:04CriticalDHCPv6[24813]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 19:33:02 20252025/7/8 14:33:04CriticalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:33:03CriticalDHCPv6[24813]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:33:03CriticaleRouterEvents[24644]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:33:00InformationaleRouterEvents[21170]: 72003001-eRouter is administratively disabled2025/7/8 14:30:28InformationaleRouterEvents[21170]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:30:27InformationalDHCPv4[17710]: 72001020-DHCPv4 - IP Address Released2025/7/8 14:30:27InformationalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:30:27CriticalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:30:27CriticalDHCPv4[17710]: 72001001-DHCPv4 Provision - Completed2025/7/8 14:24:30InformationalDHCPv6[17788]: 72001002-DHCPv6 Provision - Completed2025/7/8 14:24:27InformationalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:24:25CriticalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:24:25CriticalDHCPv6[17788]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 19:24:23 20252025/7/8 14:24:25CriticalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:24:24CriticalDHCPv6[17788]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:24:24CriticaleRouterEvents[17635]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:24:22InformationaleRouterEvents[14062]: 72003001-eRouter is administratively disabled2025/7/8 14:21:51InformationalDHCPv4[8147]: 72001020-DHCPv4 - IP Address Released2025/7/8 14:21:50InformationaleRouterEvents[14062]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:21:49InformationalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:21:49CriticalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:21:49CriticalDHCPv4[8147]: 72001001-DHCPv4 Provision - Completed2025/7/8 14:14:04InformationalDHCPv6[8221]: 72001002-DHCPv6 Provision - Completed2025/7/8 14:14:02InformationalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:13:59CriticalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:13:59CriticalDHCPv6[8221]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 19:13:57 20252025/7/8 14:13:59CriticalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 14:13:58CriticalDHCPv6[8221]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:13:58CriticaleRouterEvents[8085]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:13:56InformationaleRouterEvents[5521]: 72003001-eRouter is administratively disabled2025/7/8 14:12:52InformationalDHCPv4[9074]: 72001020-DHCPv4 - IP Address Released2025/7/8 14:12:52InformationaleRouterEvents[5521]: 72003004-eRouter enabled as Dual Stack2025/7/8 14:12:51InformationalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:12:51CriticalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 14:12:51CriticalDHCPv4[9074]: 72001001-DHCPv4 Provision - Completed2025/7/8 10:48:22InformationalDHCPv6[9116]: 72001002-DHCPv6 Provision - Completed2025/7/8 10:48:19InformationalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 10:48:17CriticalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 10:48:17CriticalDHCPv6[9116]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Jul 8 15:48:14 20252025/7/8 10:48:17CriticalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 10:48:16CriticalDHCPv6[9116]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 10:48:16CriticaleRouterEvents[8993]: 72003004-eRouter enabled as Dual Stack2025/7/8 10:48:13InformationaleRouterEvents[6242]: 72003001-eRouter is administratively disabled2025/7/8 10:47:08InformationalDHCPv4[26888]: 72001020-DHCPv4 - IP Address Released2025/7/8 10:47:08InformationaleRouterEvents[6242]: 72003004-eRouter enabled as Dual Stack2025/7/8 10:47:07InformationalDHCPv6[26932]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 10:47:07CriticalDHCPv6[26932]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 10:47:07CriticalDHCPv6[26932]: 72001011-DHCPv6 - Missing Required Option 242025/7/8 05:26:32CriticalDHCPv6[26932]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 05:26:31CriticalDHCPv6[26932]: 72001011-DHCPv6 - Missing Required Option 822025/7/8 05:26:31Critical
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
Channel ID |
43
|
20
|
28
|
36
|
44
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
37
|
38
|
39
|
40
|
41
|
42
|
0
|
193
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
639000000
|
495000000
|
549000000
|
597000000
|
645000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
489000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
603000000
|
609000000
|
615000000
|
621000000
|
627000000
|
633000000
|
692800000
|
|
SNR |
40.946209
|
40.946209
|
38.605377
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.366287
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
38.983261
|
40.946209
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
43.05 dB
|
|
Power Level |
5.699997
|
6.400002
|
5.500000
|
5.400002
|
5.800003
|
6.599998
|
6.400002
|
6.500000
|
6.599998
|
6.500000
|
6.500000
|
6.400002
|
6.400002
|
6.099998
|
6.000000
|
6.000000
|
6.000000
|
5.699997
|
5.500000
|
5.599998
|
5.599998
|
5.400002
|
5.300003
|
5.500000
|
5.400002
|
5.400002
|
5.599998
|
5.900002
|
5.900002
|
5.800003
|
5.699997
|
5.599998
|
6.000000 dBmV
|
|
Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
Upstream
|
Channel Bonding Value | |||||
Channel ID |
2
|
5
|
4
|
3
|
1
|
|
---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
22800000
|
40400000
|
35600000
|
29200000
|
16400000
|
|
Symbol Rate |
5120 KSym/sec
|
2560 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
Power Level |
33.520599
|
35.010300
|
34.520599
|
34.270599
|
33.270599
|
|
Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
CM Error Codewords | |||||||||||||||||||||||||||||||||
Channel ID |
43
|
20
|
28
|
36
|
44
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
37
|
38
|
39
|
40
|
41
|
42
|
0
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Unerrored Codewords |
2167302115
|
2167230858
|
2167231361
|
2167225874
|
2167234791
|
2167235881
|
2167225912
|
2167241367
|
2167220673
|
2167255896
|
2167256367
|
2167245821
|
2167260877
|
2167260927
|
2167240640
|
2167265467
|
2167230477
|
2167270018
|
2167250478
|
2167274570
|
2167278934
|
2167240932
|
2167279022
|
2167283602
|
2167230945
|
2167240466
|
2167288235
|
2167240094
|
2167288185
|
2167292002
|
2167292680
|
2167298203
|
0
|
Correctable Codewords |
96
|
12
|
19
|
16
|
104
|
48
|
39
|
39
|
34
|
44
|
19
|
28
|
26
|
28
|
21
|
8
|
18
|
24
|
22
|
12
|
11
|
19
|
10
|
10
|
5
|
29
|
10
|
104
|
9
|
106
|
117
|
13
|
0
|
Uncorrectable Codewords |
1020
|
28
|
33
|
28
|
1010
|
33
|
28
|
29
|
35
|
28
|
33
|
29
|
35
|
31
|
31
|
38
|
20
|
35
|
31
|
31
|
32
|
29
|
36
|
36
|
33
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30
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28
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1148
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1144
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911
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39
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0
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Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 8, 2025, 7:01 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 8, 2025, 3:11 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 8, 2025, 2:01 PM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 7, 2025, 5:32 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 7, 2025, 2:43 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 7, 2025, 11:02 AM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 6, 2025, 8:11 PM
Internet connection WAN2 on port 10 went down multiple times in the last 24 hours.Jul 6, 2025, 7:48 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 6, 2025, 2:42 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 6, 2025, 12:03 AM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 5, 2025, 6:31 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 5, 2025, 2:41 PM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 4, 2025, 8:01 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 4, 2025, 5:53 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 4, 2025, 1:09 PM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 3, 2025, 7:09 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 3, 2025, 5:34 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 3, 2025, 12:34 PM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 2, 2025, 9:57 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 2, 2025, 2:45 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 2, 2025, 12:11 PM
Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.Jul 1, 2025, 6:21 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jul 1, 2025, 2:07 PM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing packet loss.Jul 1, 2025, 9:53 AM
Internet connection WAN1 (Comcast Cable) on port 9 is experiencing high latency.Jun 30, 2025, 1:48 PM
I've found several reports of this issue:
Persistent Connection Drops - DHCPv6 Missing Required Option 82 and 24
Frequent Internet Interruptions
DHCPv6 Missing Option 24 and Option 82 Persistent XFi Event Error Logs
[Xfinity] DHCPv6[17012]: 72001011-DHCPv6 - Missing Required Option 24 and 82
user_ypszju
Visitor
•
3 Messages
3 hours ago
Please see this post:
https://forums.xfinity.com/conversations/your-home-network/xfinity-internet-dropping-regularly/686e52647a19e61f5ca1d054
An Xfinity agent needs to come out to my home and run a new coaxial line.
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