CableCo10's profile

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14 Messages

Sat, Mar 12, 2022 7:22 PM

Symptom - Cannot reach URL - DHCPv6 Missing Option 24 and Option 82 Persistent Cable Model Event Error Logs

Option 24 indicating Domain Name Server Search (which is subject of prior post- cannot find windstream.com) &

Option 82 indicates Relay Server failed to apply Option 82.

Event Logs

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/11 17:21:03 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/10 20:25:54 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 24  2022/3/10 20:25:54 Critical 

DHCPv6[12529]: 72001002-DHCPv6 Provision - Completed  2022/3/10 14:17:30 Informational 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/10 14:17:27 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 24  2022/3/10 14:17:27 Critical 

DHCPv6[12529]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Mar 10 21:17:26 2022 
 2022/3/10 14:17:27 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/10 14:17:26 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 24  2022/3/10 14:17:26 Critical 

DHCPv4[10872]: 72001001-DHCPv4 Provision - Completed  2022/3/10 14:17:20 Informational 

eRouterEvents[10788]: 72003004-eRouter enabled as Dual Stack  2022/3/10 14:17:12 Informational 

DHCPv6[13300]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/9 14:57:23 Critical 

DHCPv6[13300]: 72001011-DHCPv6 - Missing Required Option 82  2022/3/8 20:26:18 Critical 

DHCPv6[13300]: 72001011-DHCPv6 - Missing Required Option 24  2022/3/8 20:26:18 Critical 

Firewall Logs

FW.IPv6 FORWARD drop , 10 Attempts, 2022/3/12 09:54:07  Firewall Blocked  
FW.IPv6 INPUT drop , 1218 Attempts, 2022/3/12 08:27:35  Firewall Blocked  
FW.IPv6 INPUT drop , 576 Attempts, 2022/3/11 03:29:25  Firewall Blocked  
FW.WANATTACK DROP , 1 Attempts, 2022/3/10 20:25:55  Firewall Blocked

 Note I have Norton VPN Active at almost all-times.

Official Employee

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768 Messages

2 m ago

Hi, @CableCo10. Are you noticing this issue when not connecting to a VPN? When just connecting standard on your device. Are you noticing this issue on all devices or certain ones? Have you completed any troubleshooting steps so far? 

CableCo10

New Poster

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14 Messages

2 m ago

Hello, Christina,

Yes, I am experiencing this when not on VPN.  I will release VPN, operate for a couple of hours and then produce event logs again.  Also, I was using Mozilla VPN but Switched to Norton VPN and this was happening with/without VPN.

I have not yet correlated this to a device but I have 17 devices, generally 5 always connected via Ethernet 8-10 inclusive of the Ethernet, are active when household is home.  From my home laptop I do notice the issue a couple of times a week.  The 24 - 30 hours, I started researching afternoon 3/10/21 to 3/11/21 were especially hard when I was on my PC(Win10 using Mozilla, with Outlook client on machine.  It seemed like nothing resolved and no site was ping-able for 10 minute periods.  I do not do much web browsing from my Comcast imaged Samsung 10+.

As for the Xfinity helper tools, yes all of the troubleshooting has been attempted with confirming upgrades to all applications (TV, STB, PC Apps etc...), Power Cycling the Cable Modem, operating the Windows troubleshooters.  Note that power cycling the Cable Modem bring brief relief.  Operating Windows troubleshooter to point of fix problem also bring brief relief.  I believe this is just a function of resetting the TCP/IP Sockets and Ports, once they get twisted.  I also note that if I leave and come-back for any period (2 min or maybe 3 hours) essentially the problem is no-longer there.  They only thing I have to go on are the two Missing Options captured in the event logs, which are both network side, not client side.

Official Employee

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203 Messages

Thank you so much for sharing that information. If you do not mind my asking, what modem are you using? 

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CableCo10

New Poster

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14 Messages

Hello Nikki,

I have the new modem (member of trials/technologies) so I have this about a year. 

Model: TG4482A
Vendor: ARRIS Group, Inc.
Yesterday I ran who day without VPN - here are event Logs : not at ~4 PM 3/14 is when I released the VPN, then shut down activities on multiple devices about 10 PM.  Then 15th ran whole day without VPN on my PC and Mobile which are the two I run the VPN on.  Then at ~ 6 PM we added a SteamDek.  I have had the VPN on the whole day today.

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/3/15 16:39:08 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/3/14 20:25:23 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 24 
 2022/3/14 20:25:23 Critical

I thought the time stamps have a about 1.5 hour advance time mismatch with my time of day in the hours.  i.e. if it says 16:39:08, I believe it is 14:09:08 because I when I look at my admin logins in system logs I notice the deviations.  I could not find a way to modify the cable modem ToD.

All the best for watching this thread.

Kelly

Official Employee

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768 Messages

Thank you for these additional details. To confirm, it's only the one website having issues or is this across multiple sites? From the first message it sounded like a 1 website issue, but based on your following messages it seems to be an ongoing issue with drops in connection. Is that correct? 

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CableCo10

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14 Messages

Yes the issue is to all/any web site.  (the one website listed was an example).

CableCo10

New Poster

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14 Messages

2 m ago

More Logs with Use Case: Laptop on with normal configuration (outlook installed client open, Norton VPN on for about 30 minutes) I open calendar, select 1st MS Teams meeting of day which is on the email attached to work exchange server (other 5 email accounts are imap to 3 different domains).  Launch was a struggle and email folder updates started struggling.  Open Firefox and no routing to anywhere, including cable modem admin (internal) ping to cable modem works but not to external sites.  I closed all apps, rebooted laptop, open outlook (VPN is auto-on, same with VPN client on Cellphone) same issues.  Outlook had to be restarted 3x to get functional, launched Full network virus scan and turned off VPN.  Able to reach cable modem admin account after another 15 minutes.  Below are event and firewall logs.  If I read event logs correct drops are at cable modem from my laptop client because the time stamps match up.  While writing this, with VPN off, Browser sites and attempt to ping sites became unavailable, although lost connection to cable modem but it remained pingable.  Note, last Thursday is when I last rebooted the cable modem.

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/3/16 20:25:23 Critical 

DHCPv6[12529]: 72001011-DHCPv6 - Missing Required Option 24 
 2022/3/16 20:25:23 Critical

FW.IPv6 INPUT drop , 1474  Attempts, 2022/3/17 07:01:54 Firewall Blocked 

FW.IPv6 FORWARD drop , 82  Attempts, 2022/3/17 06:59:44 Firewall Blocked 

FW.IPv6 FORWARD drop , 70  Attempts, 2022/3/17 06:58:00 Firewall Blocked 

FW.IPv6 INPUT drop , 525  Attempts, 2022/3/17 06:58:00 Firewall Blocked 

FW.IPv6 FORWARD drop , 80  Attempts, 2022/3/16 14:46:48 Firewall Blocked 

FW.IPv6 INPUT drop , 2582  Attempts, 2022/3/16 14:46:48 Firewall Blocked 

FW.WANATTACK DROP , 22  Attempts, 2022/3/16 02:05:06 Firewall Blocked 

FW.LAN2SELF DROP , 14  Attempts, 2022/3/16 02:05:06 Firewall Blocked

Official Employee

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297 Messages

Thank you for all those details, we are taking note. I can see reported maintenance in the area, and some noted upstream concerns that need attention. We can wait for the maintenance to conclude, and see if that helps, or we can schedule a tech visit if you prefer? Maintenance is set to start at 12:00 am, and could last up to 6-hours. 

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CableCo10

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14 Messages

Thank you Brandon,  I will monitor on Monday to see if issue went away. Please be aware, this has been going on for more than 6 months.  I just had some free time on my hand to research and gather all of the information to exclude the problem being in my equipment configurations.

XfinityChe

Official Employee

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6.4K Messages

Thank you @CableCo10. Keep us posted! 

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CableCo10

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14 Messages

Problems still continuing, to restate the fundamental.  Several times during the day, email and web stop working.  Event and Firewall logs are what I have to show.  I will start doing and Ethereal PCAP collection to look at other protocols when this event occurs.  This is service impacting.  Friday I missed 40 minutes of team meeting call trying to troubleshoot and This morning, I missed 18 minutes of the same call.  I am starting to think I need to get a fail-over ISP until Comcast can resolve.

Official Employee

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229 Messages

@CableCo10 Hello and good afternoon, and thank you for reaching back out to give us that update. I am so sorry to hear that you are still experiencing these ongoing service issues, with seemingly no end or resolution in sight. I would be more than happy to assist you in troubleshooting the issue further. To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
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Visitor

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1 Message

1 m ago

Can confirm this as well and seems there is nothing online but these forums regarding this error.  I just upgraded to xFI this month and the 900 MB packange and just pulled the logs for the same thing.  WHY are you asking him to ccontact you directly.. why not post what this error is.

i upgraded on 4-11 and I have 157 entries in my trouble shooting log.. all reporting this critical error.  Have a tech coming out tomorrow but have a feeling this is an internal issue with either the modem or your internal configs that are sent out from you XFINITY.

4/13 example.

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/4/13 14:06:31 Critical 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/4/13 14:06:31 Critical 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 24 
 2022/4/13 14:06:31 Critical 

DHCPv6[1326]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
 2022/4/13 14:06:31 Critical 

[Wifi][3144]:  WiFi radio Radio1 is set to UP 
 2022/4/13 13:49:09 Notice 

[Wifi][3144]:  WiFi radio Radio1 is set to UP 
 2022/4/13 13:47:49 Notice 

[Wifi][3144]:  Wifi security mode WPA2_Enterprise is Enabled 
 2022/4/13 13:47:34 Notice 

[Wifi][3144]:  Wifi security mode WPA2_Enterprise is Enabled 
 2022/4/13 13:47:33 Notice 

[Harvester][3144]:  Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 
 2022/4/13 13:47:13 Notice 

[Harvester][3144]:  Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting 
 2022/4/13 13:47:13 Notice 

DHCPv6[1326]: 72001002-DHCPv6 Provision - Completed 
 2022/4/13 13:36:52 Informational 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/4/13 13:36:50 Critical 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 82 
 2022/4/13 13:36:50 Critical 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 24 
 2022/4/13 13:36:50 Critical 

DHCPv6[1326]: 72001011-DHCPv6 - Missing Required Option 24 
 2022/4/13 13:36:50 Critical 

DHCPv6[1326]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:36:47 2022 
 2022/4/13 13:36:50 Critical 

DHCPv6[1326]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Apr 13 19:36:50 2022 
 2022/4/13 13:36:50 Critical 

DHCPv4[655]: 72001001-DHCPv4 Provision - Completed 
 2022/4/13 13:36:47 Informational 

DHCPv6[1326]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:36:46 2022 
 2022/4/13 13:36:47 Critical 

eRouterEvents[594]: 72003004-eRouter enabled as Dual Stack 
 2022/4/13 13:36:40 Informational 

eRouterEvents[26458]: 72003001-eRouter is administratively disabled 
 2022/4/13 13:34:57 Informational 

eRouterEvents[26458]: 72003004-eRouter enabled as Dual Stack 
 2022/4/13 13:34:56 Informational 

DHCPv4[15367]: 72001020-DHCPv4 - IP Address Released 
 2022/4/13 13:34:56 Informational 

[Wifi][3144]:  WiFi radio Radio1 is set to UP 
 2022/4/13 13:34:38 Notice 

[Wifi][3144]:  WiFi radio Radio0 is set to UP 
 2022/4/13 13:33:56 Notice 

[Wifi][3144]:  KeyPassphrase changed 
 2022/4/13 13:33:56 Notice 

[Wifi][3144]:  KeyPassphrase changed 
 2022/4/13 13:33:55 Notice 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 7 Retries Attempted with Last attempt at Wed Apr 13 19:32:47 2022 
 2022/4/13 13:33:47 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 6 Retries Attempted with Last attempt at Wed Apr 13 19:32:17 2022 
 2022/4/13 13:32:47 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 5 Retries Attempted with Last attempt at Wed Apr 13 19:32:03 2022 
 2022/4/13 13:32:17 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Wed Apr 13 19:31:55 2022 
 2022/4/13 13:32:03 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Wed Apr 13 19:31:51 2022 
 2022/4/13 13:31:55 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:31:49 2022 
 2022/4/13 13:31:51 Critical 

DHCPv6[19627]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:31:48 2022 
 2022/4/13 13:31:49 Critical 

DHCPv6[19152]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Wed Apr 13 19:31:36 2022 
 2022/4/13 13:31:44 Critical 

DHCPv6[19152]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Wed Apr 13 19:31:31 2022 
 2022/4/13 13:31:36 Critical 

DHCPv6[19152]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:31:29 2022 
 2022/4/13 13:31:31 Critical 

DHCPv6[19152]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:31:28 2022 
 2022/4/13 13:31:29 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 8 Retries Attempted with Last attempt at Wed Apr 13 19:28:11 2022 
 2022/4/13 13:30:22 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 7 Retries Attempted with Last attempt at Wed Apr 13 19:27:05 2022 
 2022/4/13 13:28:11 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 6 Retries Attempted with Last attempt at Wed Apr 13 19:26:34 2022 
 2022/4/13 13:27:05 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 5 Retries Attempted with Last attempt at Wed Apr 13 19:26:19 2022 
 2022/4/13 13:26:34 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Wed Apr 13 19:26:11 2022 
 2022/4/13 13:26:19 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Wed Apr 13 19:26:07 2022 
 2022/4/13 13:26:11 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:26:05 2022 
 2022/4/13 13:26:07 Critical 

DHCPv6[23893]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:26:04 2022 
 2022/4/13 13:26:05 Critical 

DHCPv6[23376]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Wed Apr 13 19:25:52 2022 
 2022/4/13 13:26:01 Critical 

DHCPv6[23376]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Wed Apr 13 19:25:48 2022 
 2022/4/13 13:25:52 Critical 

DHCPv6[23376]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:25:46 2022 
 2022/4/13 13:25:48 Critical 

DHCPv6[23376]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:25:44 2022 
 2022/4/13 13:25:46 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 7 Retries Attempted with Last attempt at Wed Apr 13 19:24:10 2022 
 2022/4/13 13:25:16 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 6 Retries Attempted with Last attempt at Wed Apr 13 19:23:38 2022 
 2022/4/13 13:24:10 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 5 Retries Attempted with Last attempt at Wed Apr 13 19:23:21 2022 
 2022/4/13 13:23:38 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Wed Apr 13 19:23:13 2022 
 2022/4/13 13:23:21 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Wed Apr 13 19:23:08 2022 
 2022/4/13 13:23:13 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Wed Apr 13 19:23:06 2022 
 2022/4/13 13:23:08 Critical 

DHCPv6[17024]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 19:23:05 2022 
 2022/4/13 13:23:06 Critical 

DHCPv4[15367]: 72001001-DHCPv4 Provision - Completed 
 2022/4/13 13:23:00 Informational 

DHCPv4[15367]: 72001008-DHCPv4 - No Offer or Ack Received 1 times 
 2022/4/13 13:22:56 Critical 

eRouterEvents[15332]: 72003004-eRouter enabled as Dual Stack 
 2022/4/13 13:22:48 Informational 

Official Employee

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232 Messages

Hello @user_ec3f22! Thank you for reaching on our community forum. I hate to hear you've had these issues since upgrading, this is never the experience we want for you. I'm glad to hear that you had a technician scheduled for yesterday. How did that go? Are you still having trouble?

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CableCo10

New Poster

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14 Messages

No, there was no technician scheduled.  In this thread Comcast said there was work being done in our node.  I was hopeful, but alas, no improvement.  Problem still exists and last week, was wishing I had an exit option.

Official Employee

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116 Messages

I work from home, so I get the need for a strong connection and understand your concern when things are not going as expected. I would be happy to look into the service work that is being done in your area. To get started, please send me a Peer to peer message with your full name and address. 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Visitor

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1 Message

23 d ago

I have the same critical System Error logs on my newly installed xFi TG4482A gateway (tech came to my home, checked all internal cabling, signal levels, splitters and replaced the xFi gateway which did not correct the issue and I still have frequent sporadic drop outs (usually 2 time per day at random times of day or night ...my WD Raid box sends me an email whenever the internet connection is restored).

  • Power cycling the xFi doesn't help.
  • Errors occur even though I disabled the guest WiFi and hid the internal WiFi so no one connects to it.
  • Errors occur even though no cable is connected to the xFi ethernet ports.
  • Therefore the errors are between the xFi unit and the equipment located somewhere in our neighborhood or at the head end. Its not the CPE.

BTW, none of this happened with the previous Technicolor CGM4140COM modem which worked fine but was slower than this new modem.

Shown below is  sample of the errors. There are thousands of them since the xFi was installed. They repeat with regularity every 15 to 45 minute day or night. I would hope that with regularity like this, a competent level-2 tech could connect the dots and find out why. I've read blogs by folks working on Cisco routers who describe how to solve this problem, but without knowing what gear Xfinity has at their head end, I'm not sure whether the advice provided would be applicable in this case.

Given that many Xfinity customers have had this issue for quite some time, someone at Xfinity should have sorted it out by now. 

DHCPv6[8229]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/3 06:54:52 Critical
DHCPv6[8229]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/3 06:54:52 Critical
DHCPv6[8229]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/3 05:44:29 Critical
DHCPv6[8229]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/3 05:44:29 Critical
XfinityJodie

Official Employee

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596 Messages

@WDB2130 Hi there, thanks for the detailed comment. Since a lot of troubleshooting has been done and a recent tech visit, let's take a closer look. Please send us a private message with your full name and service address.

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
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  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it
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Visitor

 • 

2 Messages

22 d ago

Has anyone resolved this?

Visitor

 • 

1 Message

20 d ago

Seeing these in Portland, OR too.  But can't say I'm lacking anything for ipv4 networks.  And my previous testing of ipv6 didn't make me think it was worth anything (failed an internet testing website's checks).

Yes, we see random drop outs in our connection too.  I've personally seen it drop out, then a minute or two later work again, around 4am a couple times now.  Being so close to a specific time made me remember the times it happened.  Xfinity router was last rebooted manually a week ago.  Doesn't seem to fix anything when I do it.  Though I know it's a typical workaround to buggy devices.

Visitor

 • 

2 Messages

@OneOfMany07​ I contacted xfinity and that moment I described my problem they edited the boot loader, according to them, and that the problem was now fixed. Upon testing for a few hours I didn’t notice anymore problems with drop outs. Not a guarantee that it’s actually fixed. Could just be coincidence. I’ll report back with more info soon

mpt1123

Frequent Visitor

 • 

14 Messages

Seeing this same problem in south Jersey.  Intermittent drops that last about 5 minutes.  Started about 2 weeks ago.  At first I thought it was the local office rebooting servers.  Replaced the xfi gateway but that didn't fix anything.  Any news on whether the revised boot loader has solved the problem?  I have a tech scheduled for tomorrow but this looks like an internal issue.

DHCPv6[26416]: 72001002-DHCPv6 Provision - Completed 2022/5/13 07:20:59 Informational
DHCPv6[26416]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Fri May 13 12:20:48 2022 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Fri May 13 12:20:56 2022 2022/5/13 07:20:56 Critical
DHCPv6[26416]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Fri May 13 12:20:43 2022 2022/5/13 07:20:48 Critical
DHCPv6[11743]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/13 07:20:48 Critical
DHCPv4[26343]: 72001001-DHCPv4 Provision - Completed 2022/5/13 07:20:46

Informational

DHCPv6[26416]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Fri May 13 12:20:41 2022 2022/5/13 07:20:43 Critical
DHCPv6[11743]: 72001011-DHCPv6 - Missing Required Option 82 2022/5/13 07:20:43 Critical
DHCPv6[26416]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Fri May 13 12:20:40 2022 2022/5/13 07:20:41 Critical
eRouterEvents[26307]: 72003004-eRouter enabled as Dual Stack 2022/5/13 07:20:39 Informational
eRouterEvents[23075]: 72003001-eRouter is administratively disabled 2022/5/13 07:19:48 Informational
eRouterEvents[23075]: 72003004-eRouter enabled as Dual Stack 2022/5/13 07:19:47 Informational
DHCPv4[11037]: 72001020-DHCPv4 - IP Address Released 2022/5/13 07:19:47 Informational
DHCPv6[11743]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/13 07:19:47 Critical
DHCPv6[11743]: 72001011-DHCPv6 - Missing Required Option 24 2022/5/13 07:19:47 Critical

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1 Message

3 d ago

If anybody else runs across this with same issues:

I have had slow internet all day, sites work but take an age to start loading, handshakes taking forever, etc. If I try a simple e.g. ping google, the first few packets take ~3400ms, then the last will be a more normal number.

I was seeing same issue on work Mac computer on and off VPN, personal Mac, and also personal Windows PC, wired and wireless, no common threads of usual culprits.

I see the same kind of logs as in this post - Option 82 and Option 24 missing in DHCPv6 (googling that is what lead me to this thread).

I called in to support and they didn't see anything wrong, tried all troubleshooting.

I logged into my gateway via web interface (10.0.0.1) and under Gateway -> Connection -> Local IP Network, in IPv6 section, the 'Stateless' checkbox was checked and grayed out / cannot be unchecked, but the 'Stateful' checkbox was also checked and able to be toggled. I unchecked the 'Stateful' option and saved settings. BOOM, everything seems to be working fine now!

Not sure if both settings seemingly being checked at the same time was causing a problem, or if it was just trying to persist bad settings and disabling that let them clear, or what, but yeah. Seems to have cleared it up for me. Hope this helps somebody else!

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