U

Visitor

 • 

3 Messages

Wednesday, July 9th, 2025 12:07 PM

Closed

Internet issues

Please see this post:

https://forums.xfinity.com/conversations/your-home-network/xfinity-internet-dropping-regularly/686e52647a19e61f5ca1d054

An Xfinity agent needs to come out to my home and run a new coaxial line. 

This conversation has been merged. Please refer the main conversation:

Xfinity Internet Dropping Regularly

Official Employee

 • 

2.2K Messages

18 hours ago

Thank you so much for taking the time to reach out to Xfinity Support @user_ypszju!  We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to assist with getting things ironed out for you.  Please feel free to shoot us a private message with your details so that we can get started.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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