Xfinity has the WORLDS WORST CUSTOMER SERVICE

Here’s a revised version of your review that maintains a professional tone while amplifying your anger and frustration:

Xfinity’s Customer Service is an Absolute Disaster

Dealing with Xfinity has been one of the most frustrating customer service experiences of my life. Your so-called “support” system is completely broken. I needed help and was forced to use your text chat because speaking to a live person seems impossible. What followed was an infuriating three-hour ordeal during which I was transferred to nine different agents.

Here’s the kicker: after the second transfer, I specifically asked why I kept being passed around. The agent told me I had to send a message every 2-3 minutes to keep the chat session active. Fine. I did that. I stayed in constant contact with the third agent, and just as we were about to resolve my issue and apply a credit to my bill, the session was terminated anyway. Immediately, I was transferred to yet another agent, who started from scratch.

This happened nine times. NINE. Every single time I had to re-explain the situation, redo the troubleshooting steps, and waste more of my time. Either your agents don’t read the notes, or there are no notes being taken in the first place. This system is beyond dysfunctional. It’s either a case of gross incompetence or an intentional design flaw that lets agents avoid helping customers.

After three hours, I gave up and went to your store, where my issue was resolved in minutes. Clearly, the store staff understands customer service better than your virtual team. Your chat system is an absolute failure and a colossal waste of your customers’ time.

Now let’s talk about your mobile service. I was promised a promotion where I’d only pay taxes and surcharges on one line. My bill came in at $77.91. When I called to address this, I learned the promotion I was sold doesn’t even exist. I would need to add a second line to qualify, something your agent conveniently “forgot” to mention when selling me the service. I was blatantly lied to. Either your agents are intentionally deceptive, or they lack proper training.

This entire experience has left me utterly disappointed and furious. If I had another option for internet and mobile service in my area, I would switch immediately. But Xfinity’s monopoly means I’m stuck with a company that clearly doesn’t value its customers’ time or trust. You need to fix your customer service, hold your agents accountable, and stop making false promises to your customers.

Let me know if you’d like to tweak this further!