Visitor
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3 Messages
Speedtest shows very slow, Xinity App shows non-activated modem
I am a director of IT. I kind of know what I am doing. I am paying for gigabit service, which worked for a month. For the past two months it has been very, very slow - 200 Mb. No amount of rebooting helps. No amount of AI help works. I cannot get a person on the line so I have not been able to resolve this. When they do reach out to my modem they drop service and I am out. Again, no way to get anyone on a call. I activated the modem months ago. I do not understand how Xfinity can be in business still. What can I do to get through to someone that I am not getting the service I am paying for - really?
XfinityJamesC
Official Employee
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2.3K Messages
21 days ago
Greetings, @shanega! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection speed, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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