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Speedtest shows very slow, Xinity App shows non-activated modem
I am a director of IT. I kind of know what I am doing. I am paying for gigabit service, which worked for a month. For the past two months it has been very, very slow - 200 Mb. No amount of rebooting helps. No amount of AI help works. I cannot get a person on the line so I have not been able to resolve this. When they do reach out to my modem they drop service and I am out. Again, no way to get anyone on a call. I activated the modem months ago. I do not understand how Xfinity can be in business still. What can I do to get through to someone that I am not getting the service I am paying for - really?
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