Official

Accepted

Unanswered

Advanced Filters

Search Results (3K)

Activity

Accepted Solution

Promotional card expired

My card expired 09/21 and I never used it. It is $50 on it. Can I get another one?

Question

 • Customer Service

6

1

0

Accepted Solution

Closed

Possible Suspicious Call/Text from Xfinity worker

Hello. I am not sure if it is the right place to post this, so please feel free to move this thread where you see fit. Today, earlier I had received a text by a guy (and he gave me his first name) who claims to work for Xfinity who picks up the equipment and he's driving in my area, and he woul

Question

 • Customer Service

20

1

0

Accepted Solution

Was court tv dropped from xfinity lineup?

Here we go again with another unexpected lineup change. I have been unable to access Court TV for a couple of days.  The tv guide list for ch 17 & 438 as Court TV/WHDT but it is not Court TV that is broadcasting.  It seems to be called The Florida Channel which is 24 hrs news & we

Question

 • Channels and Programming

2.5K

8

0

Accepted Solution

Auto Pay and Paperless billing discount

Hello, I sent a direct message to xfinity support and they asked me to post a public message here. It has been more than 30 days since I activated Auto-Pay and paperless billing. Could you check if I'm eligible for the $10 discount to my Internet Account? Thank you.

Question

 • Billing

21

2

0

Accepted Solution

The time to finish ID verification

How long it will take to finish ID verification and get final confirmation email after uploading pictures of ID into system? It’s been over 24 hours and I called twice today to check. They said I will get confirmation email by today but guess what nothing yet. I called again and the verification t

Question

 • Xfinity Mobile

7

1

0

Accepted Solution

Closed

MoCA setup diagram and Questions

I am looking for confirmation on a seemingly very simple internet setup with my Xfinity internet. I am curious if using MoCA will be possible in my scenario. Per my diagram provided, I have two possible questions: (modem does not have MoCA technology) 1) Do I need two MoCA adapters in my current sc

Question

 • Your Home Network

502

4

0

Accepted Solution

Cannot find the buried cable to connect to home network

I recently purchased the home and I am trying to hook up Xfinity internet. It looks like the previous owner had Direct TV installed and their technician just cut all of the existing coax cables.

Question

 • Customer Service

9

1

0

Accepted Solution

Closed

Activate my own modem

I've been working with you app and phone for 1.5 hours now trying to activate my new third party modem with NO LUCK what so ever How can I get HELP?????

Question

 • Your Home Network

45

4

Accepted Solution

Speed

What is the bandwidth for Xfinity Blast

Question

 • Your Home Network

19

1

0

Accepted Solution

Closed

Ethernet port on the back of Xi6-T Box

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

Question

 • Your Home Network

20

3

0

Accepted Solution

Motorola MB8600 intermittent connectivity losses

Using a MB8600 for about a year now and up until about a month ago everything was working flawlessly. Then started the intermittent connectivity losses.  I then proceeded to have a tech come over and he replaced the line, checked my connection and everything was working perfectly.   

Question

 • Your Home Network

11

2

0

Accepted Solution

Can't log in on in-home wifi - Oauth issue

I haven't been able to log into my xfinity account via the website or apps on any device when connected to the in-home wifi network for over a week now. I get the Oauth time out message when I try. However, I am able to successfully log in through my cellular network. I have an xFi gateway (This

Question

 • Sign-In and Account Management

25

1

0

Accepted Solution

Underground cable issue

I moved into a new house and had a Comcast employee there to install our internet service. However there needed to be underground cable work first. It was supposed to be done in 14 days - the employee even said it should be within the first week, but I’ve heard NOTHING and have called several times

Question

 • Customer Service

11

1

0

Accepted Solution

Communication Error when accessing My Account

I get a communication error when clicking on my account. I am unable to log into the mobile app

Question

 • Sign-In and Account Management

13

1

0

Accepted Solution

Technician Fee Charged In Error

I've been having ongoing wifi connectivity issues for the past year and recently (on 7/10/21) had a tech come for another in-home visit. Thankfully, he inspected my modem (the last tech did not) and told me that I had the wrong one which is why my service had been so horrible. He replaced it and I h

Question

 • Billing

24

2

0

Accepted Solution

Frequent speed reduction with short interruptions (audio cut-out in voice chat) and frequent service interruptions lasting multiple minutes

I spend a lot of my day talking on MS Teams, and I frequently have audio cut out. This also manifests as dropping transfer rates in file transfers (though usually not terminating connections).  I also experience complete loss of connectivity multiple times per week which usually resolves itsel

Question

 • Your Home Network

23

3

0

Accepted Solution

Need new construction address added to serviceability list

I will be moving into my newly built home in the next two weeks and need the address added to your serviceability database. The address is located in a subdivision that is serviced by Xfinity. What do I need to do to make this happen?

Question

 • Customer Service

7

1

0

Accepted Solution

ON DEMAND Survivor episode 1 cut off - Ep 4101 9/22

This episode is not complete--the conclusion is missing. Any chance there will be a complete version of episode 1 uploaded? Or is there another way to watch for free with Xfinity? Thanks.Episode# 4101aired 9/22/2021

Question

 • On Demand

73

3

0

Accepted Solution

Epix episode only available in 4K

I've been watching episodes of Chapelwaite on Epix On Demand, and when I tried to select episode 8 on Sunday evening, I received a message that my cable box was not a 4K box. I have Epix in my programming package, so I should be able to access any show on the network through On Demand. Has there bee

Question

 • On Demand

23

1

0

Accepted Solution

Closed

Cannot return/delete show Amazon KFGIWI

I downloaded some shows on my Fire tablet using Xfinity Stream. Returning the shows seemed to fail somehow.  My tablet/Xfinity Stream shows downloaded "On Amazon KFGIWI".  I now cannot delete or watch on either my DVR or Xfinity Steam app.  I tried to download and return again but sa

Question

 • Customer Service

13

2

0

New to the Community?

Start Here