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Download speed randomly dropping to nothing

I have had 500mb service with Xfinity for 4 years other than couple line services up stream that caused an area outage I have had no network problems at my home using a DOCSIS 3.0 modem Arris SB8200 all those years. I contacted Xfinity to renew my plan and decided to go for 1200mb plan. Shortly afte

Question

 • Your Home Network

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Can't add mail account in Xfinity Connect

My husband and I have a joint email account [primary account], but I also have a separate comcast.net mail account that I use for personal emails. Until yesterday, I was able to monitor both at one time when logged in - I had used the "Add mail account" button to put both in the same nav list. But y

Question

 • Email and Web Browsing

354

8

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XB8 order request

I would like to place an order for the XB8 router. (Edited: Due to PII posted) Thank you for your assistance.

Question

 • Customer Service

32

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XB8

I have been in a store and talked to customer service on the phone and keep getting different answers. I would like the XB8 gateway, I have 1.2 gig internet and still using the XB6. I tried the XB7 and got worse internet speeds. I am at least getting 600mb speeds on the XB6, when I tried the XB7 it

Question

 • Customer Service

344

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Not getting higher speed after upgrade.

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10.  I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change.  I'm using a Linksys AC1900 (EA7450) router and a Motorol

Question

 • Your Home Network

49

1

0

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Dynamic Public IPs

How many Dynamic Public IPs can one get in residential bridge mode?

Question

 • Your Home Network

32

2

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Outage

Can anyone provide me with any information on how long the outage will be in my area? I live in Lansing, Michigan, and there has been an outage in the area for 2 days now with no updates.

Question

 • Customer Service

71

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Internet getting started kit hasn't shipped

My getting started kit is supposed to arrive tomorrow, but it still hadn't shipped.

Question

 • Customer Service

27

2

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Charge for a Cancelled Account that was Transferred

Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in erro

Question

 • Billing

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My info wrong on recipient caller id

Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.

Question

 • Xfinity Mobile

146

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My Bill

I'am beining charged for double play includes digital starter. that i turn in and recieved a box # paqTO1184845 TO REPLACE. WHY??

Question

 • Billing

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3 Day Outage

I am on day 3 of an internet outage. There is no estimated time of repair and no matter what I try I cannot connect to a person to get any more information. We do not have good reception or live near a hotspot. We homeschool and work from home. I really need to know what to expect as far as getting

Question

 • Customer Service

35

2

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Unlimited data

I need to add unlimited data to my plan

Question

 • Customer Service

17

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Voicemail is not enabled for this number

Why is "Voicemail is not enabled for this number" showing and can this be changed?

Question

 • Home Phone Features

53

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Meet the Press replaced with Access Hollywood on WGAL

What happened to the usual programming on WGAL 8 (Channel 3 on Xfinity in my location)? I expect to watch Meet the Press at 10:00 a.m. on Sunday morning.  Today I found Meet the Press missing and replaced with Access Hollywood.  So, what happened here?  Is this an NBC network change,

Question

 • Channels and Programming

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Download not showing returned on dvr

I returned a download this morning and it is still showing on my tablet but there are no downloads when you look.

Question

 • Xfinity Stream App

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One downstream channel with very low power and high correctable

I'm having intermittent internet issue so I took a look router status page and I found one downstream channel marked as "Other" with very low power and high correctable. Is this normal? or I should ask a tech to take a look?

Question

 • Your Home Network

48

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0

Accepted Solution

Closed

Wyze cam connects to pod, need to connect to main router

I have 3 wyze cams, 1 cam is having issues going offline. I discovered (by Mac address) that the cam is connected to the pod 3 rooms away. The main router is 1 room away. How to I reconnect to the closer router? There is another cam in the same room about 6 feet away that is connected to the main ro

Question

 • Your Home Network

25

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Terrible customer service experience that I can’t resolve.

On 5/8/22 my wife showed me that she was unable to sign into our home internet with her iPhone 13. The message said too many devices were in the channel. I researched it and found the only way to correct it was to unplug the XB7 router. It happened 5 times that day. We pay for gig speed internet, bu

Question

 • Customer Service

41

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What's in a getting started kit for customers using their own equipments?

When signing up for my Xfinity internet plan, I chose the 'Customer Owned Equipment' but the order still included the 'Getting Started Kit Delivery.' What will be included in the kit for customers using their own equipment for the internet? I hope the kit does not include any modem/router since I wo

Question

 • Customer Service

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