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No term agreements offered for renewal - why?

My 2 year agreement has run out and my monthly rate has spiked. My old plan doesn't exist anymore but the only offers I can move to are without any te

Question

 • Customer Service

8

1

0

Accepted Solution

Closed

Escalated

Line errors, uncorrectable errors - Netgear CM600 modem

Good day. Showing many errors on my Internet only line.  No splitters, one weatherproof barrel connection on side of house in a demarc box, ever

Question

 • Your Home Network

28

7

0

Accepted Solution

I can't add any new devices to connect to Xfinity streaming app

I have 4 Rokus on which i can get the streaming services. But when i try to sign on via one of my 2 computers or my chromebook or another Roku, 

Question

 • Xfinity Stream App

23

2

0

Accepted Solution

Closed

Gateway Admin Username Change

I'm looking for the function that will allow me to change the username on the Gateway so that it is something other than "Admin". I can find the Chan

Question

 • Your Home Network

45

2

0

Accepted Solution

Can Xfinity remote "Channel" button be programmed to only scroll among Favorites?

I figured out how to program the Guide so that it only shows my Favorite channels.  However, when I'm watching TV and change channels on the Xfinity r

Question

 • X1

364

6

0

Accepted Solution

Closed

xfinity phone call scam from local number

Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill. Oh, all we had to do

Question

 • Home Phone Features

1.5K

8

0

Accepted Solution

Closed

Anyone cut cord but kept Xfinity streaming?

Looking to cut my cable bill, i.e. cut the cord, by dumping the DVRs and associated cable services. But will maintain my internet service. By doing so

Question

 • Xfinity Stream Website

135

2

0

Accepted Solution

Why is Xfinity violating the federal CAN SPAM statute and taking no steps to fix it?

There are tons of these threads. Xfinity's unsubscribe system simply doesn't work correctly.In every thread, there's a support agent saying to go flip

Question

 • Email

45

2

0

Accepted Solution

How to get an XG1V4 streaming box

I keep reading that I should be able to request one of these new streaming boxes that allow 4K content but every avenue it sends me to ends in a dead

Question

 • Customer Service

23

2

0

Accepted Solution

Downgrade to Internet Only

Hi, I currently have the Xfinity triple play. I need to start saving money so I need to downgrade to Internet only. Can someone assist? I see current

Question

 • Billing

16

3

0

Accepted Solution

My ebb !

Concerning my ebb i was told by xfinity agent that i was approved for xfinity and i would be receiving a confirmation email in like 72 hrs i never got

Question

 • Customer Service

11

2

0

Accepted Solution

Unable to delete user e-mail account (no longer customer)

I am no longer an xfinity customer (moved out of area). I still have access to my e-mail accounts.  However, I would like to delete one of the u

Question

 • Email

23

3

0

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No Power to TV Box

TV box has NO POWER..I have tried everything and no light comes on...I have two tv boxes in my home and the other one is fine. I need to replace the P

Question

 • Non-X1 Service

3K

3

0

Accepted Solution

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, w

Question

 • Customer Service

2.8K

12

Accepted Solution

NBC olympic stream doesnt work on my DVR box.....

it works on the other 3 boxes that i have. When i try to use it on my dvr box, it waits about 20 seconds, then flips me back to the last channel i was

Question

 • Channels and Programming

113

7

0

Accepted Solution

Inability to adjust final bill

I've spoken over the phone and via chat to an xfinity representative 4 times in the last two months about properly adjusting our final bill per our ca

Question

 • Billing

7

1

0

Accepted Solution

Closed

Bluetooth Pairing

I've tried to pair 2 different Bluetooth headphones with my X1 box.  The 'discovering' phase of the pairing never stops and does not find any Bluetoot

Question

 • X1

663

14

0

Accepted Solution

Can I bring a Verizon Samsung Galaxy A50?

I don't currently have servics and I'm watching my budget.  I found this A50 on Amazon.  I understand that Xfinity uses the Verizon network.  Could I

Question

 • Xfinity Mobile

1K

3

0

Accepted Solution

Closed

Desktop Win10 Edge browser Forum issue

The Edge browser on my Win10 desktop was updated today and now logging in to the Community Forum gets a 504 Gateway Time-out. A Chrome browser access

Question

 • Your Home Network

14

3

0

Accepted Solution

Closed

adjustment-request for sporting broadcasts from April to June 2020

I have been searching for the form that I need to complete to request this refund.  The 'xfintiy.com/adjustment-request' is not helpful but it is the

Question

 • Customer Service

593

3

0

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