I recently upgraded to X2 service with the XB8-T modem. I'm running it in bridge mode to an Eero mesh. After installing and making sure all the software and firmware was current, I do not see any difference in speeds, which approximately 900 down and 100 up. That's certainly fast, but I thought the

I automatically tape the San Francisco Giants baseball game on my NBC sports Bay Area channel 720 and if I go forward on the guide for sometimes it doesn't show the San Francisco Giants as a game it just shows MLB baseball so who does the programming entry into the guide so that I know that there is

I am trying to cancel my internet plan from xfinity as I am no longer in the country. I can not an agent with a phone call as I'm abroad and need help getting in contact with someone so that I can cancel it.

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway or any Devices. Again, my internet connection is fine, and I have internet service. However, my Xfinity Gateway does not show up in my Xfinity App - there is not even a "devices section" in my X

LIke others on this forum, I am still waiting for my $180 military appreciation reward digital card to be sent to me. I originally applied in June 2024 and was told it would take up to 4 months. When I looked at the tracking page, it said the reward was emailed on 9/23/24. I never received it. Check

Over the last few days I've started to encounter frequent loss of internet connection to my modem / router. These events last 1-5 minutes and happen probably about once an hour or two. I've tried to reset the modem / router, I've factory reset it, I've disconnected and reconnected the coax cable whi

I signed up for Peacock Premium Plus via the Xfinity website for $13.99 so I could get some of the benefits that do not come with Peacock Premium. I had previously received Peacock Premium for free via a promotion. I am trying to downgrade back to Peacock Premium. The website will not let me downgra

I have an "XB8-T" modem and from what I understand, this particular modem is "too secure" for my Switch to connect to, which doesn't make any sense to me. I have never had this problem with AT&T so why is this any different? I digress. Is there any way to bypass the security of the modem so I can fi

My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d

I am at a loss of what to do next. Any advise would be great. Here is where I am at. Symptom: Internet works great at 400 meg down/180up. Then it drops for 10-15 sec, then in reconnects at 90meg both up and down. When it started: In Dec 2024 when I received a free upgrade from 100 to a 400 plan. Att

I made a payment arrangement through the Xfinity Assistant that agreed to a payment arrangement and gave me till June 3rd to pay my bill and a confirmation number. Xfinity disconnected my service today, 5/29/2025. The live customer service told me their AI wasn't supposed to make an arrangement. ???

I started experiencing extremely slow download speeds this morning -- I'm paying for 600 Mbps and am barely getting 60 Mbps. Setup has not changed in literally years. Netgear CM1200 modem and Netgear RAX30 router (both my own). I've reset modem and router, checked coax connections, etc. The only thi

When I go to xfinity.com/yoursubscriptions it says that Peacock Premium is included in my plan. When I hit the "Manage subscriptions" button it says "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." When I click the "contact us" link it just takes m

Hello, our cable line was accidentally cut when we were cleaning out the back yard. How can I place a work ticket to have someone come out and fix it? Thanks.

Let's say I used the box to set the DVR to record a show between 1pm and 2pm. But at 1:10pm the TV signal malfunctions or goes out. Restarting the box fixes it, with the restart completing and things working again at 1:17. When I later watch the recording, it's a cloud recording, yet the portion fro

Why is there a delay with my order processing? I need the Internet/wifi as soon as possible for work! I have never had a delay that lasts days like this before with any other service or with Xfinity in the past. I need my equipment ready for pickup. Please help!

My roommate is the primary user on our account, and I am moving out. I don't want to be on the account anymore, but when I click "unlink" I just get a message that says "something unexpected happened". As just a member (not the primary, and don't even have access to payments and such) there should n

Yesterday Search contacts 1 [Edited: "Possible Scam Number"] 00 Tue 1:47 PM 00:27 Hello, this voicemail is from Comcast Xfinity. We're reaching out to inform you that a 50% discount on your monthly bill has been applied to your account and your monthly bill has been waived. To confirm and finalize t

I need a technician to come bury my internet cables in the backyard. I have tried every number possible and I can’t seem to find a way to make an appointment please help.

I recently moved and also moved my Xfinity service (and equipment) to the new address. But I've started receiving notifications incorrectly telling me to return my equipment. I am still a paying customer and brought my equipment to the new address. The emails say, "If you haven't made any changes to