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Purchased Movies Gone After Moving

I’ve already moved and migrated my service to my new address. Everything in my XFINITY account seems to have made it over with one exception: purchased movies and TV shows/series. Please help!

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Can't use email on iPhone

I am successfully using one of my e-mail addresses on my iPhone. I want to add another.  I know that I have to select "Allow access to my Xfinity connect email through third-party programs" in my email security settings.  The problem is, it won't stay checked.  I check it, switch to

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65

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Comcast was rock solid until 3-4 days ago and now it's, well, less so

A couple days ago our internet service was out for about 12 hours. The xfinity app reported the outage. When it was fixed I thought, oh great, now we'll return to the rock-solid connectivity we've enjoyed for 10-plus years. Sadly, the service hasn't really been fixed. We've had multiple outages dail

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10GB Upgrade - Upload Speeds

I got an email from Xfinity yesterday telling me that I could now enjoy a 5-10x improvement in upload speeds from the Xfinity 10G Network. However, I do regular speed testing and it's clear if I actually got ny improvement. Is there some way to tell other than just doing speed tests? 5-10X compared

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Problems with Internet - after chat/call random large amount of "upcoming charges" appears without my consent

Over the last weeks, I have experienced severe problems with my WIFI where I have intermittent connection problems. Unfortunately, the support was not very helpful, so we decided to get a support person to come in and check my connection early next week. Before this was scheduled, one of your custo

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40

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Closed

No Email

My wife is a retired Comcast employee and is the owner of the account, of which we have 3 email addresses (She has T-bird v.115 and Win 10, I have a home-made computer and Ubuntu w/ T-bird): her-owner@comcast.net (works fine w/ 2-step validation) her-everyday@comcast.net (DOES NOT WORK AND DOESN'T

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67

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Error Message: RDK-10000

My neighbor has been experiencing the above error message almost every morning over the past two weeks. I reboot the system (unplugging the main box)—sometimes it comes back after one attempt, and sometimes it takes up to three attempts. This is getting old... Nothing has changed on the setup. &nb

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Xfinity IP Address blocked by Spectrum when trying to use SMTP

I have a visitor staying with me from out of state, and he's trying to send email through his ISP (Spectrum) via SMTP, but I'm seeing the following error message when he attempts to send an email: READ Apr 17 10:46:19.309 [kCFStreamSocketSecurityLevelNone] -- host:mail.twc.com -- port:587 -- socket

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12 tb plan

I'm trying to figure out why 12 tb is not on my plan or offered to me

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23

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Recent Tech Visit

A bit worried about two things after recent tech visit for upgrade: 1) that the technician asked me to enter our wifi password on his phone and did not ensure us about it being regular protocol or that he would disregard it afterwards, etc. 2) he also asked to see our basement and our garage to "che

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Remove tenant name from bill

My tenant in my rental apartment moved out and needs her name removed from our bill. My name is primary. Please help thanks.

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New Line Drop and Bury from Box to House on New Construction Home

Hello, I would like to request a new line drop and a bury from the exterior comcast box to our new construction home. The exterior comcast boxes are in the neighborhood and are all serviced by comcast. Please let me know what the next steps are in getting that taken care of. I am currently a comcas

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Replacing coax terminal on cable to my house

The coax cable coming to my house has wear and the shielding it torn. How can I get a tech to re-terminate the coax cable.?

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Disable voice mail

I would like to disable voice mail on my elderly mother's home phone so that she can get her messages on her answering machine, which is much easier for her to use.  

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Temporarily Blacklisted IP - Unable to access Comcast e-mail

I have suddenly become unable to access my Comcast e-mail through both the Mail app on a Macbook Pro and an iPhone. No system settings were changed. Error is: "Temporarily blacklisted IP Address - try again later". When connecting via T-Mobile cellular hotspot, I am able to connect just fine on my p

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Walter Presents - Missing Episodes/Seasons?

[This will be brief bec it's the third time I've tried to post it - each time I try to select a tag the page refreshes itself and my typing disappears.] Please tell me how to contact "Walter Presents" re missing episodes/seasons on their app.  I'm doing the free trial thru Xfinity but so much

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Slower speeds after Xfinity modem/router upgrade

My last Xfinity modem started causing error messages in my antivirus saying that Xfinity's certificates were expired. When I talked to an Xfinity representative regarding this, they said I needed a new modem. I thought this was strange, but I complied. I was charged for the replacement modem as a ne

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Add line for onboard nav system

I have a By the Gig account. Will I be able to add a line to use in an Android (not Android Auto) head unit for my car? It's a 4G mobile device that takes a Micro-SIM card, just like a phone or tablet, so it should be compatible. The question is whether Xfinity will support it? I don't have it yet,

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Remove unused cables

Cancelled my xfinity services and would like the old unused cable to be removed from my property.

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How do I cancel TV and Voice?

I need to cancel Voice and the TV plan, but keep the internet service. How do I do this?

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