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Scam?

I just received a call from an "Unknown Caller" claiming to be from Comcast/Xfinity. They asked for my name and I never confirmed it was me. He then states that they discovered that someone has been tampering with my firewall and asked if someone has been trying it. I then asked him what account the

Question

 • Customer Service

4.1K

15

0

Accepted Solution

X1 Box Excessive Fan Noise

Woke up this morning to my cable box making excessively loud fan/HDD noises. I've tried resetting the box through the app and even unplugged it and let it chill for a while before plugging it back in. No help...still loud grinding noises. I've had the box for quite a while and it might need replacem

Question

 • X1

65

1

0

Accepted Solution

X1 box slow and weird

Long time customer. Just moved to a new place. Was using Roku for my TV with Xfinity Xfi and the 10 channel package with lots of internet. On avg we use like 400 ish... mbps per month. Anyway, we upgraded to the 128+ channel package and we had to get the xfinity box (ugh). I have the Broksonic ccvg

Question

 • X1

75

1

0

Accepted Solution

Closed

Xfinity Stream Beta app on Fire TV Stick limitations

We're an Xfinity customer with Xfi Internet + X1 TV + Voice and 5 TV's. I recently replaced the set-top boxes on 4 of the TV's with Amazon Fire TV sticks and installed the Xfinity Stream beta app on those firesticks. The firestick enabled TV's with Xfinity Stream app are working well, but I've not

Question

 • Xfinity Stream App

589

3

0

Accepted Solution

Sagging cable in my backyard

Steel wire holding the cable was broken and the cable is separated in 3 pieces, looks very dangerous.

Question

 • Customer Service

13

2

0

Accepted Solution

Recent Internet Price Increase - Thinking of Switching to Frontier Fiber - Been loyal customer for over 25 years

Wanted to see if anything can be done to address the recent price increase with our Gigabit Internet Service as the price jumped this past month to a whopping 27% monthly price increase. Thinking about switching to Frontier Fiber if we can't address this issue.

Question

 • Billing

13

1

0

Accepted Solution

Multiple emails saying I might lose my service?

I have the internet provided through the COVID, 'internet for everyone' program, and I use my equipment and internet every day, the only time it disconnects from the service is when there's a power outage(maybe twice in the few months I've had it?) But I keep getting emailed saying that if I don't

Question

 • Customer Service

30

2

0

Accepted Solution

Autopay discount

How do I find out which plans are eligible for the autopay and paperless billing discount?

Question

 • Customer Service

87

1

0

Accepted Solution

HD 720p XFINITY Home Security Camera RJ45 POE wiring needed

I have a HD 720p XFINITY Home Security Camera connected to the XW3 power supply. The RJ45 connector is damaged and I would like to replace it. Does anyone have the color/pin out wiring available? I tried the following but it did not work. A. white/orange (pin1). B.  orange (pin 2). C.&nb

Question

 • Devices and Equipment

47

1

0

Accepted Solution

Gig Pro

Looking to see if I can get gig pro setup at my house.

Question

 • Customer Service

16

2

0

Accepted Solution

TV sound

Sometimes when I turn on the TV the picture comes on but not the sound. Turning the TV off and back on solves the problem. Why is this happening? Am I doing something wrong?

Question

 • X1

45

1

0

Accepted Solution

Support issues

On 8/11/22 I called regarding issue that I had that day regarding my legacy being too slow,  I work from home. I just need the report from that day to send to my employer,  they just want to make sure that it was a issue through my provider and not through them, could you email or text me

Question

 • Customer Service

34

1

0

Accepted Solution

Being lied to - no service at all

Hello - I have had service for going on 12 years. My service went out following a storm and has been completely down since (happened before and is understandable given my location). Live chat lied and promised someone would be here to address the issue Monday evening. My appointment was set for 4 da

Question

 • Customer Service

50

2

0

Accepted Solution

Constant network jitter with spurts of packet loss

Hi, Over the past year I've run into issues with abnormal network jitter and packet loss. I've had Xfinity come out to take a look at the configuration and we went as far as replacing the coaxial cable from my house to the xfinity box.  It definitely reduced the frequency but never res

Question

 • Your Home Network

72

4

0

Accepted Solution

Never received $100 sign up visa gift card

It has been almost 9 months since I signed up for my Xfinity Performance Pro Internet service ( Dec 2021) and I have not received my $100 visa gift card. I confirmed that my sign-up contract included this $100 gift card at the time of activating the deal. I have not seen anything in the mail and the

Question

 • Customer Service

22

2

Accepted Solution

Not allowing changing of plans. How is this legal?

I have been trying to change my plan a couple times for over a year. I keep getting the runaround. Further information: I am not tied into any contract. I try to change my plan roughly twice per month via the web. I try to change my plan roughly every other month via phone. I have used the bu

Question

 • Customer Service

430

11

Accepted Solution

Does flex require 4k?

Does the flex box only work with 4k tv's? Or will it work with normal hdtv?

Question

 • Flex

26

1

0

Accepted Solution

Official Solution

Closed

Can't log in to Xfinity Home app

I went to the app to check my camera and I was logged out of the app. I tried to log in, but got the message,"We're having trouble logging you in". I clicked Try Again and got the same message. I've typed it in, used my saved password, tried it on wifi and LTE, closed the app and reopened it, check

Question

 • Xfinity Home App

436

4

0

Accepted Solution

Xfinity App Does Not Show Gateway Device Despite Active Internet Connection

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - al

Question

 • Xfinity App

115

2

0

Accepted Solution

Business account equipment return

Cancelled my business account a couple of weeks ago and want to return the equipment. The business account page states that I take it to UPS, with no other information. Does UPS take care of everything, including address label and etc.?

Question

 • Customer Service

43

2

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