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Stream app on Samsung tablet

Has Xfinity come up with a fix for the stream app that stopped working on Samsung tablets last month?

Question

 • Xfinity Stream App

256

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0

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Poor Streaming Quality on Xfinity Stream

I'd like to echo the statements that I've seen on the forum here. The stream quality has become exceptionally poor recently.  I have tried on Edge / Chrome for Windows and Chrome on Mac, there is no difference in the quality, all very poor and pixelated.  It was very good about maybe a mo

Question

 • Xfinity Stream Website

700

10

Accepted Solution

Closed

Signal strength to Tivo Edge DVR

My internet modem is not routinely delivering sufficient coverage for the Tivo Edge DVR connected to my TV. Tivo says this is caused by low signal strength.  I'm using an Xfinity Modem XB6-T modem provided by Comcast which is in a different room from where my TV is located.  Do I need an

Question

 • Your Home Network

56

2

0

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Closed

Email after discontinuing Xfinity service

Is my email account deleted once I discontinue Xfinity service?

Question

 • Email and Web Browsing

25

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Cancel Scheduled Move

I'm looking to cancel a move/service transfer I scheduled earlier. Didn't see anywhere to do within my account. Hoping a rep can help me cancel.

Question

 • Customer Service

15

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0

Accepted Solution

Intermittent drops in connection

I'm having some trouble with arbitrary drops in connection throughout the day. Looking at the event log of my Motorola SB8611 modem, these seem to coincide with timing sync and ranging response errors. Sometimes there is a chain of log events like in the first image, and som

Question

 • Your Home Network

83

2

0

Accepted Solution

Devices not listed for returning equipment (getting return label)

I recently moved and need to return my equipment. However, the device list does not come up at all when I try to get a return label, so I can't complete the process of generating a label for home pick up or UPS drop off. I don't want to end up charged for the equipment because of an Xfinity porta

Question

 • Customer Service

44

1

0

Accepted Solution

Xfinity Stream not working in Chrome TVAPP-00170

This problem started suddenly about a week ago. It was shortly after an hour-long Xfinity service outage in my area, but I don't exactly remember when that occurred in relation to the start of this problem, which is that whenever I try to access Xfinity stream in the Chrome browser, I get a black sc

Question

 • Xfinity Stream Website

533

8

0

Accepted Solution

Closed

Outages

I was greeted with an internet outage at 5pm yesterday and it's still out right now at 5am the next day I am posting this. I am frustrated that no matter be it a call or online support, I AM NOT ABLE TO REACH OUT TO CUSTOMER SERVICE!! All I get is automated replies with no real person to tell me wha

Question

 • Your Home Network

75

3

0

Accepted Solution

Not allowing changing of plans. How is this legal?

I have been trying to change my plan a couple times for over a year. I keep getting the runaround. Further information: I am not tied into any contract. I try to change my plan roughly twice per month via the web. I try to change my plan roughly every other month via phone. I have used the bu

Question

 • Customer Service

147

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0

Accepted Solution

Porting Number New Line Not Activating - Now over 72 Hours

I have been trying to port a number from AT&T to Xfinity since last Sunday at 12:00 pm ET. As Xfinity Mobile advertises and everyone knows, this is supposed to be completed within 5-15 minutes, and by FCC rule is required to be completed within 24 hours. (https://www.fcc.gov/consumers/guides//p

Question

 • Xfinity Mobile

389

9

Accepted Solution

Rewards status

I've been a longtime comcast customer and was awarded silver status. I do not care about the rewards but would like to be recognized for being a loyal customer.

Question

 • Customer Service

22

1

0

Accepted Solution

Internet upgrade order status

I upgraded my internet to Xfi Complete but have received no information other than a confirmation email. I'm wondering if the new modem will be sent via USPS, how to return the modem I currently have, etc... My account still shows the plan I currently have, no upgrade.

Question

 • Customer Service

15

1

0

Accepted Solution

Overcharged

Hello, I was on the last month of my 2 year contract and the price increased. I contacted a Live Agent and I was informed that it was a "technical error" and that my bill for this month would be updated to the amount I've paid previously. However, it has been well over 5-7 business days and my bill

Question

 • Billing

21

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0

Accepted Solution

Closed

X1 Box Noise

My X1 box just started making odd noises. Sounds like a fan or hard drive gone bad. Makes a loud annoying metallic rattling/grinding noise. Have tried rebooting and powering off. Box is 10-plus years old. How do I get a new replacement?

Question

 • X1

38

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Accepted Solution

Internet Coax Disconnected Outside

Came home late last night to find online light extinguished on modem. All other lights are on. I traced the coax line to the outside box, opened it and found the coax was disconnected. Apparently a technician had connected someone else in my spot, but I don't know which splitter within the box belon

Question

 • Your Home Network

65

1

0

Accepted Solution

Closed

xfinitywifi connects but no internet access

This all started when I was trying to figure out why my iPad Mini 5 wouldn’t connect to “xfinitywifi” hotspots when my other devices did. They all connect to my home internet and my sister’s internet just fine, and before I started testing recommended fixes, my iPod Touch 7 and iPhone SE would conne

Question

 • Your Home Network

111

2

0

Accepted Solution

XB8

As a diamond member I recently upgraded my bundle to include 1200 internet and was told I would be receiving the XB8. Long story short after receiving 2 XB7’s this week via UPS I called and was told XB8’s are for 2400 internet packages only. Either I was lied to the first 3 times or the last time.

Question

 • Your Home Network

144

3

0

Accepted Solution

Wasp nest inside green Comcast box near sidewalk

There is a wasp nest developing in the green Comcast box next to the street in front of our house. We thought about trying to remove it but are afraid we’d damage the equipment inside. Thanks for your assistance!

Question

 • Customer Service

33

1

0

Accepted Solution

Missing Bluetooth Speaker Reward from 12/23/21

I submitted and was approved for a free Bluetooth Speaker reward on 12/23/21 (the 1st day the reward was offered). I was notified that I should receive it in 4 - 6 weeks.  On 3/11/22, I submitted a request through the automated Xfinity Assistant via the app, was given a ticket number and recei

Question

 • Customer Service

105

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0

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