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ANSWERED: Update Your Xfinity Email POP Port Settings

To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup

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 • Internet

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

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 • Internet

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: How to get multiple IPv4 addresses for your modem

Question: How do I get a second IP address for my modem?   Answer:    ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of publ

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 • Internet

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ANSWERED: 10 things you can do right now to fix your internet

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

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 • Internet

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ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a

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 • Internet

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availa

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 • Internet

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ANSWERED: Finding Approved Xfinity Modems and Gateways

Find out more about buying and using your own Internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway.Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform &nda

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 • Internet

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver Internet and Voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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 • Internet

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfinit

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 • Internet

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &am

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 • Internet

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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 • My Account

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p

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 • My Account

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ANSWERED: How to Return Your Xfinity Equipment

Question How do I return my equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for

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 • My Account

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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices.Would you like a preview? The Xfinity Home app demo can be viewed from your phone or computer.What You'll Need Xfinity ID and password Apple (iO

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 • Mobile Apps

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ANSWERED: How to access Xfinity My Account app

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

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 • Mobile Apps

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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream Beta apps on LG and Samsung Smart TVs. Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream Beta App on LG and Samsung S

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 • Mobile Apps

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ANSWERED: How to Troubleshoot Your Voice Service with the Xfinity My Account App

Having an issue with your Xfinity Voice service? Use the Xfinity My Account app on your Apple or Android mobile device to view self-help options or request further assistance. Device Self-Help Information and Troubleshooting Guides You can access self-help information and troubleshooting guides fo

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 • Mobile Apps

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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App

Issues with your TV service? You can check its status, try to fix it yourself or request a call back from us for help - all on the Xfinity My Account app on your mobile device. Issues with Xfinity Internet and/or Voice? You can try to fix your other Xfinity services like Internet or Voi

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 • Mobile Apps

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ANSWERED: What are xFi Active Time Limits and how does it work

Active Time Limits An Active Time Limit provides the ability to set time limits for profiles on your home network to help your family promote healthy Internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi

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 • Mobile Apps

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