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Thursday, August 10th, 2017 9:00 AM


ANSWERED: What is Xfinity Stream on Roku and how does it work?

​Activate the Xfinity Stream App on Roku


Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models:

  • Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
  • Roku Streaming Media Players:
    • Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
    • Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
    • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
    • Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
  • Roku Streaming Sticks:
    • Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
  • Roku Soundbar: 9100X
  • Roku Streambar: 9102X

Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services.


  • Devices must be on minimum firmware version 8.1 b1 or higher.
  • The Xfinity Stream app will only appear in the Roku Channel Store for eligible devices.
  • If you have two or more linked Xfinity accounts, see How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.
    • Note: you may have to re-accept Terms of Activation if there are updates to your account or changes to your Xfinity TV package.

I don't need instructions, take me directly to activating the Xfinity Stream app on Roku.

Activate the Xfinity Stream App on Roku

  1. Open the app from the Xfinity Channel in the Roku Channel Store and choose Sign In.
    • Note: You can find the Channel Store on the home screen of any Roku device by going to the “Streaming Channels” section in the left menu.
      App launch screen with Sign In at top right.

  2. You’ll see the Activation Code screen on your Roku or Roku-connected device. Go to from another device (like a mobile phone, tablet or desktop – not from your Roku).
    Activation screen with 6 spaces for entering activation code and prompt to go to

  3. From the web browser, enter the six-digit code provided from the Roku device.
    Web browser with option to Enter Code.

  4. Enter your Xfinity ID and password, then select Sign In.
    Username and password sign-in screen. Sign in option is mid-screen.

  5. You'll see a Success! message. The screen of your Roku or Roku-connected device will soon update.
    Success! screen.

  6. The Terms of Activation will load on your Roku-connected device or Roku TV. Scroll to read the terms and select Yes to accept and continue. If you select No Thanks, the activation process will restart.

    Terms of Activation if You Have Cloud DVR
    Terms of Activation screen for cloud DVR customers.

    Terms of Activation if You Don't Have Cloud DVR
    Terms of Activation screen for non-cloud DVR customers.

  7. Name your device and select Confirm.
    Device naming screen with keypad.

  8. You’ll see the main menu and you’re ready to begin using the app!
    XFINITY Stream Beta app on Roku - home screen.

Note: If you are experiencing issues activating the Xfinity Stream app on Roku and have two or more linked Xfinity accounts, you may receive the following message: "Welcome! This device can only access Xfinity Stream on your in-home Xfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go any time you like. Error TVAPP-00101."

To fix this, go to and choose the account you wish to activate your Roku device from by selecting the Make This Primary option. Learn more here about How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.

Navigating the Xfinity Stream App on Roku


If you have completed activation, you'll see the Main Menu

Main Menu screen


Search for a movie, TV show or channel collection (i.e., network).
Search screen with keypad on the left.


Browse Live TV and On Demand programs byTV, Movies, Networks, Sports, Kids & Family, News, and Latino. During playback of Xfinity On Demand content (unless restricted), you can:


ViewTV Listings for all your channels, watch live TV, set episode or series recordings, and view the programs in a certain category —Favorite Channels, Kids & Family, Sports, or Movies— that are on now or coming up soon. You can also:

  • Filter live TV by:
    • High Definition.
    • Free to Me.
    • Audio Description.
    • Closed Captioning.
    • Secondary Audio Program.
  • Access Playback Controls to control accessibility settings, including:
    • Audio Description.
    • Secondary Audio Program.
    • Closed Captioning.

Select Options (top left) within Live TVto:

  • Find a Channel.
    • You can find a channel by name or number.
  • AccessFilter Preferences.
    • You can filter live TV by:
      • High Definition.
      • Free to Me.
      • Audio Description.
      • Closed Captioning.
      • Secondary Audio Program.
  • Search.
    • Selecting Search will take you to the main Search page, to search for a movie, TV show, or channel.

To access Playback Controls:

  1. Press the down arrow on the Roku remote while watching live TV.
  2. This will present you with a caption icon.
  3. Use the Roku remote left and right arrows to highlight Audio Description, Secondary Audio Program, or Closed Captioning.
  4. You can then select OK to turn the option on or off.

From any live channel, you can access the Mini Menu by selecting Mini Menu on the media player or pressing right on your Roku remote. Use the Mini Menu to discover and quickly change to other live channels.

Mini Guide menu at right


View the For You screen, Recordings, Scheduled Recordings or Purchases (when applicable).

Saved section, For You screen.

Saved section, Recordings screen.

Saved section, Purchases screen.

  • Press the Instant Replay button on the Roku remote to skip back 15 seconds during DVR video playback.
  • Press the Directional Pad Left to rewind during DVR video playback.
  • Press the Directional Pad Right to fast forward during DVR video playback.

To delete recordings:

  1. Highlight the TV episode.
  2. Select Modify Episode Recording.
    Episode information screen - Modify Episode Recording option highlighted.

  3. Select Delete Recording.
    Modify Episode Recording screen with Delete Recording option highlighted.

Note: You cannot delete recordings in bulk (for example, an entire series) on your Roku device. However, this can be done directly on your TV Box or by using the Xfinity Stream app. You may also recover recordings that were deleted in the past 24 hours by selecting Saved > Recordings > Deleted Recordings > Undelete.


When you’re near the end of an episode in a TV series and there are more episodes left, you’ll see a 30-second countdown and can press the Play Now button to auto play the next episode.

In Settings, if Autoplay is on, it’ll play after the 30 seconds is over or you can press OK to choose the Play Now button.

Play Now button highlighted on Next Episode screen with countdown.

In Settings, if Autoplay is off, you can go to the next episode by pressing OK on the Play Now button.
Play Now button highlighted with No Thanks to the right of it.

Choosing No Thanks will close the window and take you back to the show’s episode list.


Access app settings such as Language, Parental Controls, Accessibility, Autoplay Next Episode, Format and Help options.

Settings page with Language highlighted.

Language settings allow you to set the default language for Secondary Language soundtracks (SAP option in Playback Controls when available). Language settings do not change the language for menus or TV listings. SAP may have intermittent availability.

Settings > Language page with English highlighted.

Parental Controls are device-specific. Even if you previously set Parental Controls for another device, you have to set them again for the Roku device, as Parental Controls default to the Off mode.

Settings page with Parental Controls set to Off.

To modify Movie Ratings or TV Ratings settings, Parental Controls must be set to On. Locking a rating will automatically lock all higher ratings. For example, locking the R rating will automatically lock the Adult and NC-17 rating.

Settings > Movie Ratings - Ratings at right.

Settings > TV Ratings - Ratings at right.

The Accessibility option provide Audio Guide (voice over) functionality on certain Roku devices. This feature can be accessed by navigating to Settings >Accessibility > Audio Guide, and is available on the following Roku devices:

  • Roku Streaming Stick (Models 3600, 3800 & 3810)
  • Roku Express (Models 3700 & 3900)
  • Roku Express+ (Models 3710 & 3910)
  • Roku Premiere (Models 4620 & 3920)
  • Roku Premiere+ (Models 4630 & 3921)
  • Roku Ultras (Models 4640 & 4660)
  • Roku Sound Bar (9100)

Settings page with Accessibility option selected.

You can also turnAudio Description, which allows you to listen to an audio description of a program's key visual elements,On or Off in the Accessibility menu.

The Autoplay Next Episode option on will be on by default; this setting automatically plays the next episode of a TV series, while turning it off will keep the next episode of a TV series from playing.

A Format option located in the Settings menu will allow you to automatically tune to the High Definition (HD) version of a live TV channel if you select the Standard Definition (SD) version.

Settings screen with Format option selected.

The HD Preferred option is selected by default. Selection of All Available Formats will tune to the SD or HD format of the channel that is selected.

Format screen with HD Preferred option selected by default.

A Help option is located in the Settings menu that will direct you to for more information.
Settings menu, Help option.

The option to Sign Out of the app on your Roku device is also available in the Settings menu. You can sign out by pressing the OK button your Roku remote.

Note: Signing out of the app will deactivate your device and you’ll be required to reactivate the device and accept the Terms of Activation again the next time you login. Alternatively, you can exit the app without deactivating the device. Press the Last button until you see the main menu, then select Sign Out. Press the Last button again to exit the app.

Settings screen with Sign Out option highlighted.

Sign Out screen with Cancel and Sign Out options.

​Additional Resources​



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