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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see below for instructions on how to find a modem compatible with your services. Wh

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 • My Account

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityrewardcenter.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If f

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 • My Account

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?   Answer:   Xfinity makes it easy to put your services on hold Stay Connected to your seasonal home while you

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 • My Account

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***           Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Techs will sometime run temporary drops so customers don't need to w

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 • My Account

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ANSWERED: What is the Xfinity My Account App and how to get it?

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

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 • My Account

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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

COVID-19 and Customers with DisabilitiesWith businesses and schools closed and stay-at-home orders in effect in many areas due to the COVID-19 pandemic, we realize that customers with disabilities may be relying on our network, products and services now more than ever. Here’s an overview of Xf

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 • TV

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

What is a CableCARD? Device manufacturers, such as TiVo and Ceton, manufacture devices for retail that can use a CableCARD to access Xfinity TV service. If you purchased a CableCARD-compatible cable TV Box from a reseller, it can also be used to access Xfinity TV services (see customer-owned TV Box

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 • TV

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Hispanic Heritage Month - 2022

Xfinity is honoring Hispanic Heritage Month from 09/15 – 10/15 with Sí se pudo, a collection of thousands of movies and shows that honor the achievements of Latinos. Catch Spanish-language and Latino-led content choices, including The Book of Life, The Addams Family 2, Gordita Chronicle

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 • Channels and Programming

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ANSWERED: Looking for the SEC Network or the SEC alternate channel(s) in your area?

Two of ESPN’s streaming networks are available on Xfinity X1 and Flex! ESPN3 and SEC+ let you stream more than 5,000 sporting events annually, including more than 150 NCAA college football games, international soccer matches, Grand Slam tennis, NCAA basketball and more. Xfinity X1 TV Boxes a

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ANSWERED: How to get Netflix on your Xfinity X1 or Xfinity Flex TV box?

If you’re eligible, you can view Netflix programming on Xfinity X1 and Xfinity Flex. To find the Netflix app, just say “Netflix” into your Xfinity Voice Remote or click the Netflix tile in the apps menu. Note: If you have X1 service and don’t see the tile, you don’t h

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 • TV

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ANSWERED: Xfinity Sports Blackout Information

Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way - live in HD on your TV, streaming online and even through Xfinity On Demand! It's important to remember, however, that som

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 • TV

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ANSWERED: Xfinity X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR. 

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 • TV

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

Question:  How do I turn on/off closed captioning?   Answer Which TV Boxes Support Closed Captioning? Below is a list of TV Boxes that have the option to enable or disable Closed Captioning via Settings in the Xfinity On-Screen Guide. TV Boxes The on-screen menu will enable

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 • TV

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question Why is the OnDemand app will no longer be available to TiVo users?   Answer   Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still

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 • TV

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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it

Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s) Access and Use the YouTube App To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, y

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 • TV

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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1 and Flex TV Boxes

What's the Difference Between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how Parental Controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental Controls Parental Controls allow you to limit the content viewabl

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 • TV

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ANSWERED: How to filter the On Demand Menu on X1

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the right arrow or&nb

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ANSWERED: Indian Premier League and ICC Cricket World Cup on Xfinity

Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate cricket experience for fans. Learn more, and tune in on the Willow HD network with X1. VIVO IPL live on Willow HD Wondering

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ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote

***Created by our Community***    I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated, [seemingl

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 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

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