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ANSWERED: Finding Approved Xfinity Modems and Gateways

Find out more about buying and using your own Internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway.Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform &nda

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver Internet and Voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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ANSWERED: How to change your Xfinity Wifi password

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructions are for leased Xfinity Gateways only. If you’re using an approved, non-Xfinit

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &am

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ANSWERED: How to improve your Xfinity Wifi

Many factors may impact WiFi connectivity in your home. Take the following into consideration for better WiFi performance: Check Gateway/Router Placement Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

Typically, two pieces of equipment are required to connect to the Internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network. A router connects your wired and wireless devices to your modem. The Xfinity Wireless

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 • Internet

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***   1) Directly connect to your modem via ethernet.  Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If t

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ANSWERED: Canon printer scan to email configuration

***Created by our Community Users***   I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth set to you

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

For more information on the xFi web portal and app for mobile devices, see our xFi portal and Xfinity app overview article. For xFi troubleshooting tips, see troubleshooting WiFi connectivity. For information on profile settings, see managing profiles in xFi.I don’t need instructions

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ANSWERED: How to manage people with Xfinity xFi?

Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls. For more information on the xFi web portal and Xfinity app, see our xFi portal and Xfinity app. For tips on managing devices, s

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

If you wish to hide your in-home, private WiFi network from broadcasting or if you wish to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting with Xfinity xFi. Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool

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 • Internet

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ANSWERED: How to Troubleshoot Your Xfinity Internet Connection

Find out how to fix common issues with your Internet and WiFi connection. Before you begin troubleshooting your WiFi connection, confirm your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot.Try this first: Performing a restart of your Xfinity Gateway is the mos

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 • Internet

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

***Created by our Community Experts***   If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after following the

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 • Internet

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users***   If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)   1) Your account has been blocked 2) There has been unusual activity on your account 3) To update your account 4)

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 • Internet

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink, or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Linking Accounts LINKING YOUR XFINITY ID TO AN ACCOUNT Yo

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 • My Account

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ANSWERED: How to get help in the Xfinity My Account App?

The Xfinity My Account app now allows you to ask for help and receive specific solutions and self-help options available within the app.The Xfinity My Account app will examine your recent account history - including any service errors, outages, appointments and self-installations - and provide smart

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ANSWERED: How to Pay Your Bill Using Apple Pay?

You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet. To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer   At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you are currently serving in the military or you are a veteran: a $25 Xfinity coupon tha

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ANSWERED: How to change your Comcast billing date

Question How do I change my Comcast billing date?     Answer     If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Xfinity Forum Billing board.   **Note**: Please don't inclu

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ANSWERED: How to lower your Comcast bill

Question  Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.   Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 mo

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