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Order Status Problems
Hi there, I recently placed an order for a pod, but never received an order confirmation. I thought the order maybe didnt go through, so I placed another one. I never got an order confirmation for the second order placed either, so wondering if my orders are not being processed. I cant find anything
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Customer Service
My pass
It says I can sign up two devices. I only have one connected. Tried to sign up the second one and it says I’m not found.
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Customer Service
Peacock Premium
I’m supposed to have a year free of Peacock Premium. I activated it in 06/24 not have lost access to all premium content
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Customer Service
Bees in our Xfinity box in backyard
Hi - We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. Thanks
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Customer Service
i should be eligible for xfinity rewards but it says i am not
I am in the military and my account relfects that i am. i should be eligible for xfinity rewards but for some reason it says that i am not
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Customer Service
Arris G34 Wi-Fi Cable Modem - the modem isn’t optimized for the plan you selected (download 1100 MB)
I bought the modem on March 2025. it can support download up to 4Gbps. Why it cannot support my plan for 1100MB download speed?
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Your Home Network
Peacock Subscription
My premium peacock subscription through my internet package has stopped working. When I'm signed into to peacock it says I have no active plan and when I try to activate through Xfinity it says I already have an active plan.
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Customer Service
why are my incoming e-mails not coming thru, for almost 2 weeks
For about 2 weeks, I have not received my in-coming e-mails . I'm told they have been very important. This is not the first time.
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Your Comcast.net email account is about to be closed
I am I am receiving this below message. Is this a scam please advise. Your Comcast.net email account is about to be closed
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Getting into my Comcast.net Email [Edited]
How can I get back into my Comcast.net email.
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Promotional Amazon gift card
I never received my promotional 200$ gift card for Amazon included with my package for starting my service
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Customer Service
Schedule a tech appointment
I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n
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Customer Service
phone ring count
Cannot change ring count. Advanced call forwarding page does not display drop down to make changes. Browser debug window displays 404 errors when loading.
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Home Phone Features
Xfinity live person phone number
Why is there only AI Customer Service. NO local customer service numbers and way to long to get person (and then they are in India or another country). With the amount of money this service cost they need a more efficient way to get assistance!
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Customer Service
I can not reach a particular web site
I can not reach bethesdamagazine.com using my Xfinity cable connection I get a "403 Forbidden" error I've tried multiple different web browsers - no luck I emailed the company, the said they are not blocking me I can reach bethesdamagazine.com with my xfinity phone I can reach bethesdamagazine.com w
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Your Home Network
Root Sports Channel
Root Sports continues to have technical issues during the Seattle Mariners game today. Is this a root sports issue or is it an Xfinity issue?
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Channels and Programming
Accepted Solution
Can I keep Streamsaver if I cancel my TV service?
I currently have all 3 services - cable TV, Internet, and home phone. My TV service includes Streamsaver. Can I keep Streamsaver if I cancel my TV service?
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Channels and Programming