phone ring count

Cannot change ring count. Advanced call forwarding page does not display drop down to make changes. Browser debug window displays 404 errors when loading.

Responses

XfinityAbby

Official Employee

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325 Messages

6 days ago

Hello @user_cfjiuf. Are you trying to make changes to your landline settings via the Xfinity app?

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user_cfjiuf

Visitor

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5 Messages

Yes. Attempting to increase ring count before voicemail pickup for Xfinity phone. Tried through both iPhone app and edge browser on PC. Appears to be resource not found error on page load.

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6 days ago

0

XfinityAbby

Official Employee

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325 Messages

If you try the link in this Article it may help. Let me know if it gives you another error. Link

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_cfjiuf

Visitor

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5 Messages

5 days ago

Thank you for the response and link. Unfortunately these are the steps I am following, which result in the Advanced forwarding section showing the error below. As mentioned the browser debug on PC shows 404 errors.

Advanced Call Forwarding

Send your incoming calls to up to 5 phone numbers simultaneously.

Sorry, but something went wrong. Please try again in a few minutes.

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XfinityEmilyB

Official Employee

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2.1K Messages

user_cfjiuf I appreciate you giving that a try and I'm sorry you're getting an error when you attempt to change the number of rings. Have you tried another browser? Do you get the same error after clearing your browser's cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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user_cfjiuf

Visitor

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5 Messages

5 days ago

Yes. Getting same error result on edge browser and iPhone Xfinity app.

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XfinityEmilyB

Official Employee

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2.1K Messages

user_cfjiuf Let's take a closer look at your online user profile settings from my side. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

0

Home Phone Features

user_cfjiuf

phone ring count

XfinityAbby

user_cfjiuf

XfinityAbby

user_cfjiuf

Advanced Call Forwarding

XfinityEmilyB

user_cfjiuf

XfinityEmilyB

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