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user_hg3xqs
1st Topic

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Monday, July 7th, 2025

Peacock Subscription

My premium peacock subscription through my internet package has stopped working. When I'm signed into to peacock it says I have no active plan and when I try to activate through Xfinity it says I already have an active plan.

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11 hours ago

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XfinityDemitrius

Official Employee

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2.2K Messages

3 months ago

Hey @user_hg3xqs, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly assist with the complimentary Peacock Premium subscription. Do you currently receive Peacock Premium through our Xfinity Rewards program or through the Xfinity Internet service with our Xfinity Gigabit or higher speed tiers?

 

Have you recently moved or made any changes to your services as well? Please let us know at your next available convenience. 

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PATRICIAC701

Visitor

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6 Messages

No it lapsed and I am trying to to reconnect.

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12 hours ago

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PATRICIAC701

Visitor

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6 Messages

@XfinityDemitrius​ no I haven’t had any success,

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12 hours ago

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XfinityMarshante

Official Employee

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592 Messages

Hello @PATRICIAC701, You mentioned that your Peacock TV access has lapsed. Thanks for the heads-up! Just to help us better understand, when did you first activate your free Peacock TV subscription?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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PATRICIAC701

Visitor

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6 Messages

12 hours ago

I want to activate my Peacock TV 

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PATRICIAC701

Visitor

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6 Messages

@PATRICIAC701​ I have been for 10 days to activate my Peacock TV on Xfinity account 

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12 hours ago

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