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user_4fa975
1st Topic

Visitor

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1 Message

Thursday, May 29th, 2025

Your Comcast.net email account is about to be closed

I am I am receiving this below message. Is this a scam please advise.

Your  Comcast.net  email account is about to be closed

Question

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Updated 

22 days ago

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XfinityThomasD

Official Employee

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1.4K Messages

2 months ago

 

user_4fa975 There have been text messages and emails sent for email accounts that are being flagged as inactive. It is recommended to access the Comcast email from the Xfinity.com/email website at least once every 90 days to keep it from becoming deactivated. This link can provide more information and an FAQ section.

 

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iberdich

Visitor

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1 Message

25 days ago

I also receive the e mail massage that my email account to be closed. If this is a scam, please let me know by send me an email that it is a scam.

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XfinityEva

Official Employee

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1.9K Messages

Please see @Xfinity ThomasD response above. Make sure you are signing in to that email at least once every 90 days. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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user_88mu15

Visitor

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1 Message

24 days ago

I do not want my email account closed. I have been ill and unable to access it for a longer period than usual. Can you reactivate?

thank you,

[Edited: "Personal Information"]

(edited)

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Expert

 • 

32.1K Messages

@user_88mu15 

I do not want my email account closed. I have been ill and unable to access it for a longer period than usual. Can you reactivate?

thank you,

[Edited Personal Information] 

Are you unable to access your email through webmail now?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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24 days ago

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XfinityVictor

Official Employee

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1.5K Messages

user_88mu15 Hello, do you still have email concerns?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

0

user_0ixhzl

Visitor

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1 Message

24 days ago

Please don’t close my email

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Expert

 • 

32.1K Messages

@user_0ixhzl​ 

Please don’t close my email

Sign in to your webmail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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24 days ago

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XfinityJohnG

Official Employee

 • 

2K Messages

Thank you for reaching out here @user_0ixhzl. Have you accessed your email in the last 90-days? Did you receive an alert that you will have that service closed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

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