Your Comcast.net email account is about to be closed

I am I am receiving this below message. Is this a scam please advise.

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XfinityThomasD

Official Employee

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1.4K Messages

3 months ago

user_4fa975 There have been text messages and emails sent for email accounts that are being flagged as inactive. It is recommended to access the Comcast email from the Xfinity.com/email website at least once every 90 days to keep it from becoming deactivated. This link can provide more information and an FAQ section.

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iberdich

Visitor

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1 Message

2 months ago

I also receive the e mail massage that my email account to be closed. If this is a scam, please let me know by send me an email that it is a scam.

1

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XfinityEva

Official Employee

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1.9K Messages

Please see @Xfinity ThomasD response above. Make sure you are signing in to that email at least once every 90 days.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_88mu15

Visitor

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1 Message

2 months ago

I do not want my email account closed. I have been ill and unable to access it for a longer period than usual. Can you reactivate?

thank you,

[Edited: "Personal Information"]

(edited)

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Again

Expert

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32.2K Messages

@user_88mu15

I do not want my email account closed. I have been ill and unable to access it for a longer period than usual. Can you reactivate?

thank you,

[Edited Personal Information]

Are you unable to access your email through webmail now?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 months ago

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XfinityVictor

Official Employee

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1.6K Messages

user_88mu15 Hello, do you still have email concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_0ixhzl

Visitor

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1 Message

1 month ago

Please don’t close my email

4

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Again

Expert

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32.2K Messages

@user_0ixhzl

Please don’t close my email

Sign in to your webmail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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XfinityJohnG

Official Employee

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2K Messages

Thank you for reaching out here @user_0ixhzl. Have you accessed your email in the last 90-days? Did you receive an alert that you will have that service closed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_k4kvca

Visitor

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2 Messages

I want to close that email account because it was an accident

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4 days ago

0

XfinityMarshante

Official Employee

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387 Messages

Hello @user_k4kvca, due to the Xfinity email moving to Yahoo Mail. A notice will be sent out, and they will provide you with the options to delete the email account or continue the transfer. I have attached an article for more information on the Xfinity Email move to Yahoo Mail. Also, if the email has been inactive for 90 days or more, it will be closed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_k4kvca

Visitor

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2 Messages

4 days ago

This is not a scam. I went to close that email address

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Email

user_4fa975

Your Comcast.net email account is about to be closed

XfinityThomasD

iberdich

XfinityEva

user_88mu15

Again

XfinityVictor

user_0ixhzl

Again

XfinityJohnG

user_k4kvca

XfinityMarshante

user_k4kvca

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