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Visitor

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4 Messages

Sunday, July 6th, 2025 2:33 PM

Xfinity live person phone number

Why is there only AI Customer Service. NO local customer service numbers and way to long to get person (and then they are in India or another country). With the amount of money this service cost they need a more efficient way to get assistance!

Visitor

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3 Messages

8 hours ago

My cable  TV has been out for over 46 hours after receiving this text on Friday July 4th @ 5:13 PM:  We're aware that you may be experiencing a service interruption [Edit: Personal Information].  We're trying to resolve the issue by approximately 07/05/2025  04:05 AM (Eastern).  My internet service is back up, but my TV service is still out and your system will not allow me to rest my password to get in.  I left Direct TV several months ago due to terrible service, and his episode is as bad as any we ever hade with Direct.  I need help now!!![Edit: All Caps]   [Edit: Personal Information]       

(edited)

Official Employee

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2.1K Messages

user_hto9u6 Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. 

I am an Official Xfinity Employee.
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Visitor

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3 Messages

Look Thomas B, I have been in the Customer Service related industry for decades, ans schilling for the corporate line will only gain you more dissatisfied and LOST customers!  TALK to real and live people like a REAL and live person!  Do you people not understand how many lost customers you will experience due to just one dissatisfied customer.  Act like you care, mand, or go home! 

Official Employee

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2.1K Messages

I'm here to assist you, @user_hto9u6 I'm here to assist you. If you like to DM me your full first and last name along with your full service address so that I can assist you further with your service concerns.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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31.9K Messages

@user_hto9u6​ 

Look Thomas B, I have been in the Customer Service related industry for decades, ans schilling for the corporate line will only gain you more dissatisfied and LOST customers!  TALK to real and live people like a REAL and live person!  Do you people not understand how many lost customers you will experience due to just one dissatisfied customer.  Act like you care, man, or go home! 

You might want to read the Guidelines and the Acceptable Use Policy which you agreed to when signing up for the Forums.  If you sent a DM before being asked to do so, @XfinityThomasB was doing his job.  And, FWIW, all of the employees here are Corporate employees.  And just to add, failure to follow our Guidelines and A U P could result in being banned.  Also, we ask that you respect the employees, Experts, and customers that post here, as we will respect you.

Thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

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111.5K Messages

8 hours ago

Concerns moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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4 Messages

No Answer was received.

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