Promotional Amazon gift card

Hi MBurg, thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity as your service provider, and want you to know that my team is always here to support you here on our Forum.

Regarding the Amazon Gift Card, I would like to pull up your account to verify this offer for you. Please send us a Direct Message to check on this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Please note, to qualify for gift cards, you must maintain the services required for the offer for 90 days and keep your account in good standing. Any qualifying prepaid card will be sent within 16 to 18 weeks of service installation. Also, you can always check the Xfinity Incentive Tracker to stay updated on the status of your Gift Card.