Good morning user_3d0d8o thank you so much for taking the time to reach out regarding your emails after the computer update! Are you accessing your Xfinity email via xfinity.com, or via a third-party server, such as Outlook?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_wpbxme Hello, and thank you for reaching out via our Xfinity Community Forums. Are you logging into your account at Xfinity.com to access your email? If so, what error message are you getting?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_c01866 Thank you for taking the time to reach out to us here on our Xfinity Forums! You can click this link and follow the directions there on how to reset your password. Please let us know if you run into any issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_khg1lb Thank you for letting us know you are not getting all your emails. Could you tell us how you are attempting to access your Xfinity email? Are you accessing your email directly from our email home page or using a third-party platform?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, @user_j3xj5n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your email account. You have definitely come to the right place for assistance.
Were you able to get in through the link that @Latoque shared (https://www.xfinity.com/email)? Please let us know if you are still experiencing issues.
@user_o27fmz Thank you for making us aware that you're having issues connecting to your email via Forums. Are you using a third party email service like Outlook or are you using our website?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, user_6190u2! I am sorry to hear you are not able to get into your email box. We will get this figured out! Are you signing in at the Xfinity email website, https://www.xfinity.com/email? Do you see a certain error message come up or what happens when you try to access the box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you accessing your email? on the web or on a third party email app? Are you able to log in and then not see any email? In webmail click on the gear icon and then Email settings. In the left pane check Auto Forward to make sure your email isn't being forwarded to some place else.
(edited)
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_6393b5, thank you for reaching out. Can you tell me more about the troubles you've had? When was the last time you access you email directly on our website.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I can not get into my comcast email for a week now. Tried changing password. That did not work. It just says data seems wrong. I can see emails to be trash and one folder . but not any inbox email. I am older and not good with laptops. I have been getting into my same email for 15 years. What is going on. I have moved and no longer have xfinity account, but have been using same email address and password for years, up until about a week ago. Help please
Hello elyssa 👋 I know how much of a setback it can be being locked out of your email, so I appreciate you taking the time to let us know what's going on with yours. Rest assured; you're in the right place, and we're happy to help however possible!
Despite not seeing an inbox, are you able to login to your account directly at Xfinty Connect?
What kind of problems are you having? How are you accessing your email? via webmail or a third party email app?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @user_nd5udk. Are you having trouble gaining access to your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Good evening @kmartin26 and happy Tuesday, we hope you are having a fantastic day so far. I see some of our wonderful community experts have been working with you. Are you still experiencing issues with your email account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you, @user_nar1ie What kind of assistance are you needing to log in to your Comcast email? Do you need to reset your password?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Please do not post your issue multiple times in various Forums because it's against the Guidelines and the Acceptable Use Policy.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
@user_8lu533 Can you tell us more about the issue you're facing? Are you seeing any error messages? Are you using an email program to access your emails?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Since Xfinity became part of Comcast.net I can no longer get into my comcast email. It was so bad that I started to change my primary email address to [Edited: "Personal Information"]. I have asked and asked and asked various people at Xfinity and comcast for help for well over 9 months and I have yet to get an answer that works to get into my comcast email. If you can help, I would love to go back and use that original address. Thank you. Thank you!
If you reply, please use my new email: [Edited: "Personal Information"]
user_qsatdk, Thank you for reaching out and creating a new post. I see you've had some trouble accessing your email as well, and we'll be glad to help. Can you tell us more about the exact issues you have when logging in? Have you, like others in the thread, attempted to reset your password?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_3d0d8o
Visitor
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1 Message
27 days ago
i updated computer and now can not get into my comcast email. what do i do
5
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Latoque
Expert
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29.7K Messages
26 days ago
@user_3d0d8o
@user_j3xj5n
Are you using a client of some kind on the computer? Or only the webmail UI and a browser? Try signing in at--------------
https://www.xfinity.com/email
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user_khg1lb
Visitor
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1 Message
26 days ago
Not able to get all of my emails
1
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XfinityJamesC
Official Employee
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2.3K Messages
26 days ago
Greetings, @user_j3xj5n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your email account. You have definitely come to the right place for assistance.
Were you able to get in through the link that @Latoque shared (https://www.xfinity.com/email)? Please let us know if you are still experiencing issues.
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user_o27fmz
Visitor
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2 Messages
26 days ago
As usual the connections to get my email and your [Edited: "Language"] web designs have me blocked.
(edited)
1
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user_6190u2
Visitor
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1 Message
23 days ago
why cant I get into my email????!!!!!!!!!
1
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user_r14488
Visitor
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1 Message
23 days ago
My email isn’t coming in
1
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user_6393b5
Visitor
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1 Message
22 days ago
I have been having trouble as well.
1
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elyssa
Visitor
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1 Message
20 days ago
I can not get into my comcast email for a week now. Tried changing password. That did not work. It just says data seems wrong. I can see emails to be trash and one folder . but not any inbox email. I am older and not good with laptops. I have been getting into my same email for 15 years. What is going on. I have moved and no longer have xfinity account, but have been using same email address and password for years, up until about a week ago. Help please
1
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user_nd5udk
Visitor
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1 Message
16 days ago
Just trying to check my email
2
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kmartin26
Visitor
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1 Message
15 days ago
Can't get into my Comcast email account. The msg says it needs credentials. My password doesn't work now.
2
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user_nar1ie
Visitor
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4 Messages
14 days ago
need to get log in to my comcast e mail
3
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user_c01866
Visitor
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2 Messages
14 days ago
Need new password for my comcast account.
0
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user_8lu533
Visitor
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1 Message
14 days ago
how to get back into my Comcast.net account
3
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Latoque
Expert
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29.7K Messages
13 days ago
@user_c01866
See if this helps--------------
Change Password
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