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user_rd12mc
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4 Messages

Monday, July 7th, 2025 12:24 AM

i should be eligible for xfinity rewards but it says i am not

I am in the military and my account relfects that i am. i should be eligible for xfinity rewards but for some reason it says that i am not

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Updated 

13 hours ago

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XfinityMarshante

Official Employee

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208 Messages

14 hours ago

Hello @user_rd12mc, Thank you for taking the time out of your day to leave a post. I can understand how frustrating this may be, not having access to our wonderful Xfinity Rewards program. We can take a look and see what the issue may be.  Are you logged into the account with the primary Xfinity ID? Do you have at least one of the following Xfinity Services: Xfinity TV, Xfinity Voice, Xfinity Internet, including Internet Essentials, Xfinity Home? I have also attached an article: Xfinity Rewards — FAQs

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user_rd12mc

Visitor

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4 Messages

Yes. I am logging in with the primary (and only) xfinity ID and I have xfinity internet.

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13 hours ago

0

XfinityMarshante

Official Employee

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208 Messages

Thank you for the update @user_rd12mc, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 hours ago

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