I almost fell for a scam. The 1 where you are offered a 1/2 price deal in exchange for a pre-payment of 6 months made via pre-paid (gift) cards. I told them that I wanted to take the deal. I didn't tell them that I was very unsure of the validity of the whole deal. I figured-out that it wasn't, when

I have two gateways. You have sent me one replacement gateway. To install do I disconnect both until new install complete. Will the both old and new gateways be recognized on startup?

I have been streaming live TV to my Vizio TV for months. Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen. I have power cycled my phone, modem, router, and my TV, and eve

Couldn’t get Apple TV + to load on my Xfinity box. I exchanged the box with Xfinity and had the same result with the new boxes. The Apple TV + logo would appear and that’s all it would do. Customer service was zero help and one rep told me Apple TV + didn’t run in Comcast’s TV boxes. Problem Sol

I signed up for the 30 day trial through xfinity rewards. I have been looking and do not see where it shows on my account.  I have access to MGM + but if at some point I want to cancel the subscription I do not see where to cancel it.

Hello, I just upgraded my cable box and remote, but the new remote does not have the "favorite" button like the old one where you can scroll only through your favorites. How can I get the new remote to scroll only my favorites without having to go through the full channel list? Thanks. James.

Recently upgraded to a new Xfinity Gateway modem. Now the app shows that the Gateway is offline even though I have internet service.  I am unable to change / monitor any users on the app.  I cannot modify down time or parental controls or any user profiles since the app thinks the Gateway

trying to get a cablecard and all links on site go to dead ends. all info on forum is old and outdated aswell.

Hello. I just have internet though Xfinity and it’s pretty high. I keep seeing these great deals for new customers but nothing for existing.  Are there any offers out there to lower my internet cost?  

I keep getting emails and text messages from Xfinity, at least once per week and as often as daily, indicating that due to security issues (my guess is that multiple incorrect password login attempts automatically locks my account) my account has been locked and requires me to reset the password.

Hello, In the past this forum has been able to help me and I hope you can do so again. About 3 years ago I had an issue with intermittent internet connection issues that was ultimately resolved with help of the team here.  The issue then was with the signal and was ultimately resolved when so

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

Whatever what i do i have to speak to a [Edited: "Language"] robot. You guys essentially double rented out equipment a couple years back and one pack never came to my house. No i’m being charged for unused equipment and i have no idea where you guys shipped it too

Why does one tv in our home when we turn it on always turns on to MSNBC even if it’s not the last channel we watched

I’m new to xfinity and HATE IT. I am in the process of switching to Verizon. For 1 month and three days no one fixed the issue the representative made even the technician tried reaching them on my behalf. Customer services [Edited: "Language"] and lie about the issue being fixed in 24-48 hour

Outside cable from electric pole to house is down.

I use the DVR frequently to record movies and shows. most of them I delete after watching. However I've noticed some of them simply will not delete. I will press "delete" and a message comes on, "____ will be deleted", and yet it just stays there. Wondering if anyone else has ever had this problem a

I experienced fraud from Xfinity, and I can't find any way to report this issue and get the serious attention it deserves. I received an email back in March telling me my speed had been upgraded to 1 Gbps, but that my current equipment wouldn't support the higher speed, so I would need to buy a n

How do I cancel netflix

hi, i wanted to check with xfinity if it is possible to set up gigabit internet at my parent's house. when i went to check what was available there, i noticed that there's no slot for an coaxial cable there. please let me know what are the options i have for getting half decent wifi there. i'm posti