Been trying to pay my bill for days won't let me do a one-time pay online or over the phone. Contacted chat support and after a long time will only let me set up a serial auto pay which also demand that I take on other services. This is totally unacceptable, especially for a tech company. What kind

I would like to speak to a live person. You guys make it impossible

I want to get all of my email moved back to .pst format. I currently have my emails as .imap and am trying to figure out how to convert back to .pst. I am using Microsoft 365 with Outlook 365 Classic. What steps do I need to do to start this process. If you need more information please let me know.

Good afternoon! I have spent over 50 hours on the phone since last week trying to get a $200 refund from Xfinity. This includes the ticket being closed then me having to call to reopen it after I received zero feedback FOUR SEPERATE TIMES. I was told my refund was approved at a higher level two sepa

My Wi-Fi tab on the xfinity app has disappeared after a tech installed a new router. I only have 'Overview' and 'Account'. I have un-installed & reinstalled, Cleared cache & Data and Restarted my phone Still have the same issue. Spoke to 8 different reps over 4 days and they all told me it'll be fix

I’ve made several phone calls to confirm my vacation hold price is $8 monthly for internet. I’m being charged $20 monthly. I have copies of all correspondence confirming I will be charged $8 a month. How do I get this billing error corrected? I do not want to have to sit on hold for hours only to be

I have scheduled an appointment twice and had it cancelled separately within 30 minutes of each appointment. It has been over 4 days and I have taken off work each day to get setup. This is terrible service and their next available service say is Saturday. This is unacceptable. I need assistance for

My cable is down. When I first called they did all their automatic troubleshooting and said they would have to send someone out. The earliest appointment was in 6 days. I said not ok and they gave it a priority rating. Tech came out next day and tested the line. He said there was no signal to the ho

On 6/30/25 my honeywell thermostat dropped its connection to my xFinity router. It has been functioning fine for nearly 2 years. I've restarted both the thermostat and router, and attempted reconnecting 4 times. Message is that the connection attempt has timed out. I called Honeywell support (Reside

After starting on a new Gig Speed plan (1100 Mbps download / 300 Mbps upload) and acquiring a new Coda56 modem, I am getting the advertised download speed of approximately 1100 Mbps, but my upload appears to be capped at around 40 Mbps. I have read on this forum about others who have had a similar p

I've spoken to 5 different agents re-explaining my case about how they overcharged me on my billing statement. The last agent I spoke with had a deal to help resolve the overcharge issue by getting a retroactive unlimited plan. After over 3 hours of repeated lines and discussion, and right as we wer

I was advised that these forums are the best place to provide feedback around a recent customer service experience. Where exactly should I be doing that, just post it out here for anyone to read?

Comcast is to be coming out and replacing cables at my residence and overhead at the street to finish a repair. They have not been out again for weeks now. Still having intermittent Internet and the cables have not been replaced the temporary cables have been run, but they are intermittent failures.

Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks

I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.

My bill was due on 7/1! Last week, I went on chat on Tuesday to ask for a bill extension to 7/4! While on chat, the agent told me my bill would be extended but was more interested in me switching my cell phone provider to comcast! I said I wasn’t interested at the moment but please send me a receipt

I recently had to replace my modem to a XB8 from a XB7 and my Xfinity app no longer shows my gateway or any connected devices. My Xfinity app is fully updated and I have tried multiple times to uninstall, restart, and log back in, even from different devices, and yet nothing works. My internet servi

I canceled my service and since I paid in advance, I was due a refund. Instead you billed me for an additional month with the refund subtracted from it. I spoke to someone about it and was told the error was fixed, the bill was not owed and I would receive a refund. But today I got the bill again. I

I went to the store, picked up a modem and followed the instructions but it's not working and I can't get through to an actual person to help. Flashing white light and the process never connects to the new modem.

My current contract (1 TV, DVR, + internet) agreement, renewed last year, had a rate of $158. Over the year, it went up to $203. That cost seems ridiculous for such limited service. Now that there are serious alternatives to cable, I would like Xfinity's best offer on renewal. Please contact me.