Visitor
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1 Message
activating a new modem
I went to the store, picked up a modem and followed the instructions but it's not working and I can't get through to an actual person to help. Flashing white light and the process never connects to the new modem.
NoNoBadPuppy
Problem Solver
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723 Messages
2 months ago
Please refer to this article:
https://forums.xfinity.com/conversations/customer-service/calling-to-activate-modem/602db0aac5375f08cd35a899
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XfinityBenny
Official Employee
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1K Messages
2 months ago
@user_e8opke Thanks for adding a post to the community. The advice from NoNoBadPuppy shows the steps to take. Let us know if you need more help, and be sure to mark their response as the solution.
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