Hello @user_e46fj1, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Posting publicly doesn't help either. Most of us here are looking to talk to human being instead of daling with AI bots. Pressing this number then that number and not getting anywhere is nothing but frustrating.
This is my second day trying to get a copy of my Security Alarm certificate. AI gives me how to do it, but the section I need does not come up. Last nite rep stated he could not find it either. Ask me to call back today.
Hey there, user_61648b thanks for reaching out through Xfinity Forums regarding your Security Alarm Certification! Here is a link with the steps to get that information, https://www.xfinity.com/support/articles/certificate-alarm-system. Let us know what questions you have!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ki6ypb Our team would love to help. We are a corporate based group that is here dedicated to provide first-class support here on our forums. How can we help? Your satisfaction and confidence is always our top priority.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been trying to speak to a live person to resolve a few issues, but the only thing Xfinity seems to be consistent on is drafting my automated payments - not the amounts because those seem to change month to month. Getting through the automated system is impossible. Tried calling on my way home, but the automated system kept offering to text me links and I kept declining BECAUSE I WAS DRIVING AND WANTED TO SPEAK TO SOMEONE. It wound up texting me a billing link and I was calling about a modem issue. I’ve had Xfinity for almost 20 years and the price goes up, up, up, while the “customer service” is next to nothing. Currently researching internet and TV alternatives in my area.
Thanks for reaching out, we do offer many ways to reach out to speak to a live agent through our contact options, this link https://www.xfinity.com/support/contact-us gives information on how to reach a live agent through one of our many social media platforms or via the 800 number.
I'll be happy to assist you with all your concerns, go ahead and send me a direct message with your first and last name and your complete address,
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes! I have now been on a "live" chat for over TWO HOURS. The problem is that Xfinity takes about 30 minutes to reply to each message I send. I was contacting them for a simple issue and it has turned into a ridiculous two-hour event. I had tried to call previously, but hung up after so long on hold. And I found no way to connect to a real person via the app. Why is it so hard to reach a real liver customer support person at Xfinity????
Thank you for reaching out to us @user_0d7u3c! We regret to hear you’ve been experiencing multiple issues with getting connected to an agent to resolve this concern. Please create a new post describing your issue, our team would love to assist!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Where is your customer service department???? I am so disgusted with this company and unfortunately I cannot get any other service in my area. Stop trying to route me to AI chat and automated systems! You should be ashamed of yourself! What are you scared to talk to customers because you know you are so horrible that they are bound to be upset?! HA!
Our team is here to assist, user_60kpbi! How can we help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_rm0hj4 our best phone contacts are 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278). We are always available to assist here via our Forums conversations. In general terms, can you tell us what is going on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
On March 10th, upgraded tv programming - was told :
Order confirmations are automatically sent to you upwards of 30 minutes following your purchase, by email and/or SMS depending on your notification settings.
Would you like to check your notification settings?
i ordered more channels, why can't i view them
If you ordered more channels but cannot view them, it may be due to the requirement of specific equipment or services. For example, certain channels like aspireTV and REVOLT HD now require an X1 TV Box and HD service. If you have an incompatible box or lack HD service, you will need to upgrade your equipment or subscription. Additionally, some premium channels require a digital TV Box instead of a TV Adapter. Ensure you have the correct setup to access the channels you ordered. For more details see: https://www.xfinity.com/support/articles/watching-premium-channels-with-a-digital-adapter
I have as of today, not received any communication nor a different box - impossible to get your "support" to acknowledge. Spending all day in a loop going nowhere. One of these comments mentioned a direct chat but as of yet, haven't seen such a place to do that other than your AI and the loop. I am paying for the upgrade of programming but unable to access the channels.
user_ybck7h Thank you for sharing you experience and feedback. I would be reaching out if I were in your shoes too. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
That being said please feel free to send us your full name and complete address in a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChelseaB
Official Employee
•
1.6K Messages
3 months ago
Hello @user_e46fj1, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0
EG
Expert
•
109.9K Messages
3 months ago
Concern moved here to the Customer Service help section.
1
user_61648b
Visitor
•
2 Messages
2 months ago
This is my second day trying to get a copy of my Security Alarm certificate. AI gives me how to do it, but the section I need does not come up. Last nite rep stated he could not find it either. Ask me to call back today.
Still no luck.
1
0
user_ki6ypb
1 Message
2 months ago
Xfinity automated service is a joke. How do you talk to a live agent???? I dont want to text because it doesnt understand anything!
[Edited: All Caps]
(edited)
1
Yankeesbaby2
New Poster
•
2 Messages
2 months ago
I have been trying to speak to a live person to resolve a few issues, but the only thing Xfinity seems to be consistent on is drafting my automated payments - not the amounts because those seem to change month to month. Getting through the automated system is impossible. Tried calling on my way home, but the automated system kept offering to text me links and I kept declining BECAUSE I WAS DRIVING AND WANTED TO SPEAK TO SOMEONE. It wound up texting me a billing link and I was calling about a modem issue. I’ve had Xfinity for almost 20 years and the price goes up, up, up, while the “customer service” is next to nothing. Currently researching internet and TV alternatives in my area.
1
user_0d7u3c
1 Message
2 months ago
Yes! I have now been on a "live" chat for over TWO HOURS. The problem is that Xfinity takes about 30 minutes to reply to each message I send. I was contacting them for a simple issue and it has turned into a ridiculous two-hour event. I had tried to call previously, but hung up after so long on hold. And I found no way to connect to a real person via the app. Why is it so hard to reach a real liver customer support person at Xfinity????
1
0
user_zniyej
1 Message
2 months ago
i know this feeling. you have to go to a xfinity store for live person RIDICULOUS
0
0
user_pquuw6
1 Message
18 days ago
Where is your customer service department???? I am so disgusted with this company and unfortunately I cannot get any other service in my area. Stop trying to route me to AI chat and automated systems! You should be ashamed of yourself! What are you scared to talk to customers because you know you are so horrible that they are bound to be upset?! HA!
0
0
user_60kpbi
1 Message
18 days ago
I need a live agent. Your bot is ridiculous. You don’t deserve to be a cable company. Really, no human to talk to.
3
0
user_ybck7h
1 Message
13 days ago
On March 10th, upgraded tv programming - was told :
Order confirmations are automatically sent to you upwards of 30 minutes following your purchase, by email and/or SMS depending on your notification settings.
Would you like to check your notification settings?
If you ordered more channels but cannot view them, it may be due to the requirement of specific equipment or services. For example, certain channels like aspireTV and REVOLT HD now require an X1 TV Box and HD service. If you have an incompatible box or lack HD service, you will need to upgrade your equipment or subscription. Additionally, some premium channels require a digital TV Box instead of a TV Adapter. Ensure you have the correct setup to access the channels you ordered.
For more details see: https://www.xfinity.com/support/articles/watching-premium-channels-with-a-digital-adapter
I have as of today, not received any communication nor a different box - impossible to get your "support" to acknowledge. Spending all day in a loop going nowhere. One of these comments mentioned a direct chat but as of yet, haven't seen such a place to do that other than your AI and the loop. I am paying for the upgrade of programming but unable to access the channels.
1
0