Visitor
•
1 Message
how can i get information on the status of my service outage
My cable is down. When I first called they did all their automatic troubleshooting and said they would have to send someone out. The earliest appointment was in 6 days. I said not ok and they gave it a priority rating. Tech came out next day and tested the line. He said there was no signal to the house from the street and line has to be replaced. After an hour on the phone, they said it could take upto a week.When I log into my account there is no ticket posted so how can I be sure someone is actually scheduled to come out and when.
XfinityJustinC
Official Employee
•
1.4K Messages
18 hours ago
Hello, @user_7ysztj thank you for reaching out over Xfinity Forums. Sorry to hear about your service not working, and the time frame of getting a new line placed. I completely understand wanting to confirm a line work order has been submitted. From experience, this type of work order isn't visible when checking appointments either online or through the Xfinity App as it may require another team besides our field technicians to complete the work.
I'd like to review the account to confirm there is a work order on the books for the repair, and since I'll need to gather some information to locate the account and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0