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user_fvr3bh
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Visitor

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4 Messages

Wednesday, July 2nd, 2025 4:25 PM

Cannot pay

Been trying to pay my bill for days won't let me do a one-time pay online or over the phone. Contacted chat support and after a long time will only let me set up a serial auto pay which also demand that I take on other services. This is totally unacceptable, especially for a tech company. What kind of programming is this?

Question

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Updated 

19 hours ago

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XfinityJosephA

Official Employee

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1.8K Messages

24 hours ago

Hello, @user_fvr3bh are you able to give us more information about the payment issue? Are you not able to pay using www.Xfinity.com or the Xfinity app? If you can log in are you able to share what errors you see when trying to pay? 

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user_fvr3bh

Visitor

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4 Messages

@XfinityJosephA​ online app, online website or over the phone - all three

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23 hours ago

0

XfinityJosephA

Official Employee

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1.8K Messages

user_fvr3bh Do you see a specific error message? If no what do you see on your device when attempting to pay?

 

What I recommend is trying again on multiple devices. On cellular devices, delete the Xfinity app and reinstall it. This will ensure that all the latest updates are installed on the app. Also make sure your mobile devices have an updated Operating System. If you are using our website from a PC make sure it has all its updates as well, clear cache and cookies. And try different browsers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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user_fvr3bh

Visitor

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4 Messages

21 hours ago

Everything's updated. Cleared caches. I've tried both Microsoft and Apple all I keep getting is a can't be processed at this time error messages. Tried both the app and online. Anyway the phone pay should have worked - doesn't require my Internet connections. 

1

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XfinityWilliam

Official Employee

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1.4K Messages

 

user_fvr3bh Did you get a confirmation that the phone pay went through?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 hours ago

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user_fvr3bh

Visitor

 • 

4 Messages

19 hours ago

No, I got "This service is not available at this time" - same as the online messages

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XfinityRaf

Official Employee

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1.1K Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can check to see if there is anything going on with your account. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 hours ago

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