Visitor
•
1 Message
Getting Set Up/ Switching from Verizon
I have scheduled an appointment twice and had it cancelled separately within 30 minutes of each appointment. It has been over 4 days and I have taken off work each day to get setup. This is terrible service and their next available service say is Saturday. This is unacceptable.
I need assistance for our internet because we have deliverables that are time sensitive requiring home internet.
We have a Verizon modem and we are seriously considering just sticking with them because this is terrible. We don't want a free installation, we don't want anything free. We want better customer service. If I take off work, EXTREMELY VALUABLE TO ME AND MY FAMILY, then SHOW UP TO THOSE APPOINTMENTS. Skipping more than one rescheduled appointment is inconsiderate and unprofessional. Do better.
XfinityThomasA
Official Employee
•
2.5K Messages
10 hours ago
Thank you for choosing Xfinity and for sharing your feedback, user_x5gxo9. This is not the experience we want for anyone and we'd appricate the oppurnity to help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0