Visitor
•
2 Messages
Billing issue.
I canceled my service and since I paid in advance, I was due a refund. Instead you billed me for an additional month with the refund subtracted from it. I spoke to someone about it and was told the error was fixed, the bill was not owed and I would receive a refund. But today I got the bill again. I have screenshot of previous chat.
XfinityRichard
Official Employee
•
2.1K Messages
11 hours ago
Hi there, @user_ll6fmq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
2
0
XfinityRichard
Official Employee
•
2.1K Messages
10 hours ago
It was a pleasure, @user_ll6fmq, chatting with you in private and getting you taken care of.-Richard
0